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At Ritual, amazing service is at our core. Were obsessive about wowing our merchant partners & customers via the support we provide them, & our continued growth & success depends directly on our ability to scale & improve upon that amazing service.

In this role, youll be asked to help build our support operations to deliver the world-class service. You will lead by example, resolving the toughest of issues from merchant partners & customers every day, & ensuring that the team performs at the same level.

Key Responsibilities

  • Support the day to day operation of Ritual by solving merchant & customer problems.
  • Identifying trends in operational issues & developing creative, long-term solutions & processes.
  • Build loyalty among new customers & merchant partners, & get our early adopters to fall in love with Ritual all over again.
  • Work closely with the Business Development & Marketing teams to coordinate merchant launches.
  • Drive the onboarding of new merchant partners all the way from menu creation, to launch.
  • Make visits to merchant sites to map their business processes, deploy the Ritual merchant device, & train all key personnel on using the Ritual app.
  • Work closely with our engineering & operations teams to streamline process & assist in intelligently scaling a vibrant business

Requirements

Naturally gifted at service & people management, you leverage your unparalleled empathy & charm to turn merchant partners & customers into our strongest supporters & ambassadors. Youll also be training, mentoring, & leading merchant partners to provide world-class service. You look to build professional, repeatable processes & standards to scale support operations, while staying true to the core of our business - creating positive, lasting relationships with merchant partners & customers.

Benefits

  • Competitive salaries we strive to pay top market compensation
  • Every Ritual employee owns equity & becomes a shareholder
  • Health coverage & life insurance plans to fit your needs
  • Flexible vacation policy work hard & take time when you need it
  • We eat our own dog food Ritual credits provided daily to use towards coffee & lunch
  • Work with truly elite peers in a super-fun office
  • Be at the heart of the growth startup community

 
 
 
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