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FanDuel // one-day fantasy sports
Sales, Full Time    New York    Posted: Wednesday, June 19, 2019
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FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, & leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, & TV/media, including FanDuel, Betfair US, DRAFT, & TVG. FanDuel Group has a presence across 45 states & 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, & Scotland.

FanDuel Group is looking expand VIP department for our online casino brand Betfair & as such is looking to recruit a VIP account manager to look after our most important clients.

As a VIP Account Manager, you will be managing a portfolio of high net worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty & provide an excellent all round experience.

The ideal candidate for this position will have an experience in customer facing environment, very good understanding of VIP Management & a genuine passion for the online gambling industry. It is imperative that this person has a take-charge & can-do attitude, has strong social & people skills with the ability to build trust. We are looking for someone, who is friendly, patient & enthusiastic with an ability to use common sense & display good judgement.

Key Responsibilities

  • Manage a portfolio of High Value Players who you will provide an enhanced proactive one stop service to encourage loyalty & increasing satisfaction levels.
  • Develop these accounts with regular correspondence & tailored offers & rewards.
  • Daily, weekly & monthly VIP player activity monitoring & reporting; wagering, revenue, win/loss & player generosity levels.
  • Generate & organize weekly potential, active, lapsing & lapsed VIP lists for you to proactively contact in a timely manner, with appropriate offers & treatment.
  • Manage & organize offline VIP events; ensuring high standards are met.
  • Provide VIP activity reports to the VP US Casino on a weekly & monthly basis.
  • Set up comps & bonuses for VIP players according to guidelines.
  • Liaise with Customer Services to help them with promotional & product enquiries.
  • Meet pre-determinedproductivity, quality & SLAweekly, monthly & quarterly targets & ensure team members do the same.

Essential Skills

  • Experience in team management
  • Excellent communicator (both verbal, telephone & written)
  • Service & Marketing minded
  • Pride in providing top level service
  • Proven negotiation skills
  • Confident & people focused personality
  • Enthusiastic, Self-Motivated & a thirst to learn
  • Excellent analytical skills along with Excel
  • Strives to meet targets & deadlines
  • Excellent organisational & planning skills
  • 2-4 years experience in high end customer service field
  • Sales experience a benefit
  • Gaming experience a benefit

What you get in return

Beyond working with such a great team?

  • An exciting environment with real growth
  • Contribute to exciting products used by a highly passionate user base
  • Personal learning & development opportunities
  • Flexible holiday allowance
  • 401K plan
  • Attractive health insurance premiums

There's more, but we don't want to go on & on.

FanDuel is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.

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