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The RealReal // online consignment shop
 
Marketing, Full Time    Brisbane e-Commerce Center    Posted: Wednesday, June 12, 2019
 
   
 
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JOB DETAILS
 

The RealReal is leading the way in authenticated luxury consignment, online & in real life at our brick & mortar locations. Founded in 2011, were growing fast & fundamentally changing the way people buy & sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart & creates a foundation of trust with shoppers & consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. Were proud to promote the circular economy & to be the first luxury member of the Ellen MacArthur Foundations prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative & innovative, & were looking for exceptional talent to join our team. Build your career with us & enjoy 401K matching, health, dental & vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mothers room, & flexible work hours.

This position is based in Brisbane, CA & will report to the Consignor Relations Manager.

DUTIES & RESPONSIBILITIES

  • Interact, identify & prioritize consignor emails & phone calls in a timely & professional manner
  • Account manage & oversee issues; prioritize methods taken to solve issues
  • Ability to multitask, solve escalated issues & priorities, & work independently
  • Draft well-written emails to consignors explaining the consignment process & answering any questions that arise
  • Research & answer questions from our existing consignors regarding issues related to their accounts & payments
  • Negotiate pricing disputes & resolve concerns
  • Resolve issues in a professional manner & diffuse any situations that may arise
  • Work to develop a good rapport with our VIP consignors
  • Work closely with various internal departments & contacts to resolve issues
  • Ensure service information is accessible to other representatives
  • Ability to calculate commission & monthly check preparation

REQUIREMENTS

  • 2+ years of customer service, event, account or project management skills
  • Experience with luxury goods & customers a plus
  • Strong attention to detail, ability to multi-task & excellent problem-solving skills; understand how decisions affect the outcome
  • Excellent follow-through skills
  • Self-starter
  • Manage competing priorities & know when to escalate issues
  • Excellent written & communication skills
  • Strong knowledge of ZenDesk & Microsoft Office, specifically Excelability to create & edit spreadsheets a must
  • Enjoy a fast-paced environment
  • College degree preferred

#TRR

 
 
 
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