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Medallia // customer experience management SaaS
 
Remote, United States    Posted: Wednesday, September 02, 2020
 
   
 
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JOB DETAILS
 
Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, & Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

The Role: 
This role will be focused on working with Medallia's Public Sector team, a fast-growing, entrepreneurial team dedicated to improving the citizen experience at organizations such as the Veterans Affairs.

Technical Expertise
Serve as the subject matter expert on the Medallia technology for the Public Sector Practice - in both internal & customer-facing aspects
Liaison between Public Sector Practice & Medallia's product team to help shape future development & produce creative, product-based solutions to customer challenges
Stay informed of the latest evolutions in the Medallia technology in order to educate the broader Public Sector Sales team & recommend how advancements fit into strategy
Support proposal writing with respect to technical questions
Prepare scope documents, & professional services pricing estimates using internal calculators & documents

Solution Planning & Design
Architects an appropriate technical solution to meet the customer's business requirements
Investigates & optimizes a solution's fit to the requirements of an opportunity, both current & future
Adapts solution design to new requirements
Establishes the validity of a solution & its components
Identifies the growth path & scalability options of a solution & includes these in design activities
Generates an implementation plan with timelines for the solution
Anticipates & plans for competitive threats

Client/customer relationship
Maintains excellent communications with customer executive management across the Region
Represents the company as a technical expert with customers; shares knowledge in the area of expertise & links to related technology areas
Advances opportunities through the use of effective consultative selling techniques & articulates the details of their component roles in a proposed customer solution

In this role, you will support the Sales Team with:
Product Demonstrations - Address business concerns & highlight their Medallia-enabled solutions using demos
Customer Discovery - Build relationships with customers to identify gaps & limitations with their current process/solutions
Customer Success Stories - Bring the Medallia solution to life with authentic customer examples during demos
Competitive Analysis - Differentiate Medallia from other Solutions in the marketplace
Solution Design - Design a comprehensive CEM Solution for the customer based on their requirements & corporate goals
RFP's - Respond to RFP with Medallia Best Practices



 
 
 
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