SUPERHUMAN

We exist so that professionals end each day feeling happier, more productive, & closer to achieving their potential.

Today we are

• The fastest email experience in the world
• Loved & adored: see what our customers say
• Our customers get through their inboxes twice as fast; many see inbox zero for the first time in years.

Come shape the future of email, communication, & productivity!

BUILD LOVE

At Superhuman, we deeply understand how to build products that people love. We incorporate fun & play; we infuse magic & joy; we make experiences that amaze & delight.

It all starts with the right team a team that deeply cares about values, customers, & each other.

CREATE MASSIVE IMPACT

We're not solving a small problem, & we're not addressing a small market. We're going after email; the one activity that consumes more of our work day than any other.

Our ambition doesn't stop there. Next: calendars, notes, contacts, & tasks. We are building the productivity platform of the future.

DO THE BEST WORK OF YOUR LIFE

We have created the frameworks for how to build product market fit & redefined the narrative of how to onboard customers successfully. We have shown the world its possible to build a premium productivity brand. Our investors include Andreessen Horowitz, First Round Capital, IVP, Tiger Global Management, Sam Altman, & the founders of Gmail, Dropbox, Reddit, Discord, Stripe, GitHub, AngelList, & Intercom.

This time, were swinging beyond the fences and fundamentally rethinking how individuals & teams should collaborate. We are building a household brand & a worldwide organization. We are here to do the best work of our lives, & we hope you are too.

ROLE

Drive a culture of excellence by leading the entire employee lifecycle to attract, engage, enable, & retain mission-driven talent, fostering an inclusive & growth-minded environment that aligns people with business strategy & creates a great place to work.

KEY OUTCOMES

Outcome #1: Enable leaders to build high-performance teams through coaching, frameworks, & development programs. Great looks like

• Leaders actively work on their growth & development via GRO Plans, upward feedback loops, & our leadership development roadmap;
• Leaders are actively GRO-ing their teams & driving a culture of high performance by elevating 10x employees, proactively helping uplevel folks sometimes meeting, & amicably driving exits; and
• Leaders are creating more leaders by mentoring other folks on the team.

Outcome #2: Attract & close extraordinary talent while balancing speed, quality, & experience. Great looks like

• Achieving < 30 day time to value with strong talent pipelines;
• Meeting diverse slate commitments & hiring quality metrics ultimately building a diverse & high-performing team; and
• Creating compelling employer brand & candidate experience.

Outcome #3: Create remarkable employee experiences that drive engagement, retention, & belonging. Great looks like

• Maintaining 80+ eNPS & 90%+ retention of critical talent;
• Designing compelling employee journeys & milestone programs; and
• Implementing effective listening loops & feedback mechanisms.

Outcome #4: Build & lead high-performing People & Talent teams that model excellence. Great looks like

• Maintaining a People + Recruiting eNPS of 100;
• Retaining, growing, & attracting exceptional People + Recruiting folks; and
• Creating a collaborative, high-performing, & empathetic culture within the function.

TEAM

This role reports directly to our Head of Operations while leading & managing our People Operations & Recruiting teams.

COMPETENCIES

• 10+ years in People + Talent roles with at least 4 years of experience leading teams & acting in a People Business Partner capacity.
• Track record of scaling high-performing teams from 100 to 200+ employees, with demonstrated success in attracting & retaining mission-aligned talent in competitive tech markets.
• Experience designing & implementing structured hiring programs assessing technical excellence & cultural alignment.
• Success in building end-to-end recruitment processes, including talent branding, candidate assessment frameworks, & onboarding systems.
• History of partnering with leadership to define organizational hiring strategies & driving data-driven improvements in recruiting metrics (time-to-hire, offer acceptance rates, diversity goals).
• Experience building leadership development programs that foster internal mobility & career growth.
• Success implementing performance management systems that align individual growth with company objectives.
• Proven ability to drive organizational design initiatives that support business strategy & cultural values.

And strengths in the following areas:

• Strategic Mindset: Connects business strategy to people initiatives while balancing short & long-term organizational needs through data-driven decision-making.
• Human-Centric Leadership: Drives meaningful connections through deep empathy & authentic care, creating environments where every person feels seen, heard, & empowered to bring their whole self to work.
• Program Design: Creates scalable, delightful processes & experiences that evolve through continuous feedback & drive measurable outcomes.
• Change Leadership: Drives organizational transformation by building stakeholder alignment, creating clear narratives, & accelerating the adoption of new initiatives.
• Business Partnership: Influences business outcomes through strategic counsel, stakeholder management, & a deep understanding of organizational context.
• Communication: Drives impact through clear messaging, executive presence, & ability to navigate complex conversations at all levels of the organization.

And is excited to learn & uphold our core values & operating principles:

• Create Delight: Creates moments of joy & fulfillment for customers & employees by building intentional experiences that deliver pleasant surprises.
• Deliver Remarkable Quality: Approaches everything with exceptional quality & simplicity, setting new standards that compel others to share our work.
• Embrace the Extraordinary: Forms bold visions that push limits & defy the status quo, using ambitious goals to drive rapid learning & ultimate success.
• Bias for Action: Takes rapid, calculated steps forward in the face of uncertainty to catalyze progress & growth through fast iteration & decisive movement.
• Start-to-Finish Ownership: Takes full responsibility for success by understanding problems holistically, finding solutions proactively, & driving outcomes completely.
• Customer Zeal: Deeply listens to & understands customer needs, developing empathy through both quantitative data & qualitative stories.
• Care Deeply, Challenge Directly: Builds trust through genuine care while having the courage to engage in hard conversations & open debate.

SALARY INFO

The Senior Director, People, & Recruiting role may span a range of experience & expertise. During our interview process, we will review your background & local market data & use a mix of qualitative assessments to determine where you fall in our range. We will discuss compensation early & be transparent throughout the process about which level we think is the best match for you in our organization.

Our starting salaries for this role range from $215,000 to $230,000. The salary range does not reflect total compensation, which includes base salary, bonus, benefits, & company stock options.

BENEFITS

• Medical, dental, & vision insurance: 100% coverage for you & 75% for all your dependents.
• Voluntary insurance: short-term disability, long-term disability, & life insurance.
• 401(k) plan (we match 75 cents per dollar, up to 4% of your salary).
• Free access to Northstar, a financial wellness platform that provides financial advisors + personal finance tools.
• Flexible Time Off & 13 additional company holidays, plus Care Days, Flexible Holidays, & a company-wide Winter Break.
• Generous parental, caregiver, healthcare, & compassionate leave policies.
• $3,000 per year towards your professional development.
• Free access to Calm & Aaptiv.
• Allyship education program to help build your best self.
• Custom MacBook Pro.
• $1,000 budget for workstation setup.
• $60/week for your lunches, groceries, or whatever nutrition you need to stay fueled up!
• Flexible spending accounts for commuter costs, dependent care, & healthcare expenses.

At Superhuman, we value diversity.  We are an equal opportunity employer: we do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.