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1stdibs // online marketplace for beautiful things
Marketing, Full Time    New York City    Posted: Sunday, September 25, 2022
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1stDibs is a one-of-a-kind online marketplace that connects design lovers to extraordinary pieces, from furniture & fine art to jewelry & fashion. As a leading global marketplace for design lovers, we enable shoppers to discover beautiful things & interact with top sellers from around the world & our team shares that passion. Our best-in-class platform allows shoppers to buy directly, negotiate a price, or bid on items at auction & enables them to interact with sellers throughout all stages of the transaction including item inquiries, price negotiations, & customization requests.

We are looking for a self-driven, organized & experienced Manager, Email Marketing Operations reporting to the Director, Lifecycle and Email to develop & manage important projects, & drive deliverables. This role requires a candidate with a strong Project Management background who has experience driving complex projects & juggling multiple projects across different organizations. 

Email, mobile messaging & lifecycle marketing functions create roadmaps of projects that will drive business growth, but also need to frequently iterate & make space to support cross-functional growth initiatives that are dependent on these channels to be successful. This key role will document, manage & communicate these roadmaps, & work with strategic, creative, technical & analytical stakeholders across departments to ensure each project is executed, measured & clearly communicated internally.

The ideal candidate has experience with both Email & Project Management tools, & shows flexibility with rapid iterations. The candidate should be confident in their abilities with regard to: day-to-day project management for multiple projects; facilitating scoping/validation exercises; & driving the project lifecycle, including facilitating execution of major deliverables from ideation through execution. They are a strong oral & written communicator & always come to meetings with an agenda prepared. 

What You'll Do:

  • Create & manage annual & quarterly roadmaps & resulting project plans, timelines & deliverables for Email, Mobile Messaging & Lifecycle Marketing Teams.
  • Communicate schedules & deliverables in a concise manner & ensure that deadlines are met.
  • Work with all team members including: Email, Lifecycle & Integrated marketing teams, Product Management, Engineering, Creative, Merchandising, Analytics, & other departments to resolve resource & schedule conflicts & dependencies
  • Run weekly project status meetings, track statuses of existing issues & identify new issues & risks.
  • Act as a central point of contact for all communications relating to the project(s).
  • Manage day to day operational, project & resource allocation issues.
  • Communicate verbally & in writing clearly & succinctly, complex design & technical issues, as well as business & product requirements
  • Communicate needs, issues, & expectations with multiple stakeholders, who are not direct reports.
  • Tangibly visualize project phases, workstreams, & status in succinct yet detailed manner.
  • Communicate project status at all management levels.
  • Ensure that projects adhere to established standards & methodology practices.
  • Assess impact of change requests.
  • Facilitate problem solving & escalations to maintain schedule.
  • Coordinate project deliverables between team leads.

Who You Are

  • You have min. 2 years of email marketing or lifecycle marketing experience
  • You have min. 3 years of project management experience
  • You are experienced & have expertise using Project Management tools, google suite, Asana, Jira & other tools, to effectively manage projects
  • You are experienced with Salesforce Marketing Cloud or similar Email Service Provider
  • You are excellent communication, organization, project management skills
  • You have the bility to handle multiple, competing priorities, meet deadlines, manage risk, & troubleshoot problems
  • You are meticulous, organized, detail-oriented approach to work
  • You have the ability to quickly adapt to change in priorities
  • You are comfortable/experienced with fluid, growth-stage company
  • You have a sense of humor!

Nice To Haves

  • You have experience in tech/e-commerce

About 1stDibs

1stDibs is a leading online marketplace connecting design lovers with highly coveted sellers & makers of vintage, antique, & contemporary furniture, home dcor, art, fine jewelry, watches, & fashion.

1stDibs is an equal opportunity employer. We celebrate diversity & we are committed to creating an inclusive environment for all employees.

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