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Medallia // customer experience management SaaS
 
Paris, France    Posted: Tuesday, November 12, 2019
 
   
 
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JOB DETAILS
 
Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Role Overview

As a Technical Analyst in Professional Services you will be assigned to multiple projects & accounts depending on our needs & your interests & expertise. The assignments vary from designing & implementing our software for new customers to enhancing & managing live customer accounts. You will be expected to over time become an expert at configuring the Medallia platform, learn technical delivery methodologies & build knowledge of the surrounding IT landscape. Your main role on a project will be to work with Senior Analysts & Managers in delivering specific outputs.

Responsibilities

Product Implementation

      Work with senior team members to carry out customer implementations & program enhancements
      Participate in the implementation design, setup, & quality assurance processes
      Utilize Medallia software knowledge to configure feedback questionnaires, reports & integrations with other systems
      Develop a thorough understanding of the suite of Medallia products

Client Management

      Provide support to client meetings by leveraging in-depth Medallia system capabilities
      Work with client teams in resolving technical/system related inquiries
      Provide quality assurance support when providing features to clients
      Provide client support when analyzing large sets of data

Qualifications

Functional Skills

      Excellent attention to detail & ability to deliver only error-free work
      Lightning-fast learner & thorough problem-solver, especially with technical challenges
      Experience working in teams to collaboratively solve technical problems
      Relentlessly customer-oriented with an innate understanding of the tenets of good client service

Technical Skills

      Demonstrable understanding of common web technologies e.g. JavaScript, CSS, HTML, APIs
      Strong analytical skills especially in data manipulation & gathering insights (e.g. Excel, R, Stata, SPSS)
      Bachelor's degree in an analytical subject, (e.g. Natural Sciences, Mathematics, Computer Science, Engineering, Economics etc.) or a strong interest in technology demonstrated elsewhere (e.g. website development, programming courses etc.)
 
 
 
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