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SaaS ops mgmt platform
New York    Posted: Tuesday, June 11, 2019
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BetterCloud is the first SaaS Application Management & Security Platform, enabling IT to centralize, orchestrate, & operationalize day-to-day administration & control for SaaS applications. Every day, thousands of customers rely on BetterCloud to centralize data & controls, surface operational intelligence, enforce complex security policies, & delegate custom administrator privileges across SaaS applications.

We are a high energy, high growth startup, that is seeking a hard-working, organized resource to join our People & Culture team in NYC. Our Director of People & Culture will be the go-to business partner for department leaders in NY & SF in a variety of areas including communications, employee relations, performance management, resource management, team & individual development, practice/policy interpretation & application, & other management challenges. We need adaptable, self-motivated people who have strong critical thinking skills. We want someone who cares a lot about culture & the people that form it, & will ensure we are maintaining & improving the elements that makes BetterCloud special as we grow.


  • 5-7 years of Human Resources Generalist experience
  • Experience in managing multi-state employee populations particularly with California is highly desired
  • Functional experience in employee relations, benefits, compensation, performance management, & recruitment along with a strong familiarity with employment laws & regulations
  • Bachelors degree or PHR or SPHR/SHRM-CP or SHRM-SCP or equivalent certification desired
  • Strong analytical skills, including reporting, synthesizing data to identify themes & create solutions to address those issues
  • Successful track record of building & maintaining strong relationships & being a trusted advisor at all levels of the organization
  • A belief in the power of a diverse workforce & a track record of ensuring an organization has a diverse & inclusive culture.
  • Ability to be instinctive enough to jump on critical business issues & opportunities when you see them, scrappy enough to get operational items resolved, & savvy enough to work with all levels in a matrixed environment
  • Effectively copes with change, shift gears comfortably, & can decide & act without having the total picture
  • Self-starter with high intellect, good communication skills, interpersonal skills, & strong organizational & time-management skills in order to prioritize competing, multiple tasks simultaneously
  • Excellent presentation skills


  • Formulate partnerships across the organization to drive the value of HR to leaders in an effort to help achieve the business objectives of the organization.
  • Coach department leads to create & maintain a work environment with high morale, empathy, & productivity.
  • Work with other Chief People Officer to develop, iterate, & execute a people strategy with your client group
  • Collaborate with HR Team to manage company-wide people programs including benefits administration, succession planning, talent planning, & learning & development
  • Provide day-to-day performance management guidance (coaching, counseling, career development, conflict management, disciplinary actions).
  • Help to elevate leadership capacity by truly understanding needs & perspectives.
  • Build strong, respectful relationships, & overcome obstacles with fortitude.
  • Influence the right outcomes for the business grounded in data, helping to elevate BetterClouds employment brand & distinct culture.
  • Work closely with our Talent Acquisition team to ensure recruitment & HR for the client group are coordinated & successful.
  • Conduct employee relations investigations; proactively manage legal risk; ensure manager & employee compliance with company guidelines & governmental regulations.
  • Proactively respond to employee questions regarding but not limited to the following: benefits, employee relations, & company guidelines.
  • Assist in new hire orientations & the onboarding of new hires.

Compensation | Benefits

  • Competitive base salary
  • Full benefits package
  • Stock Options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled & vets.

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