Who we are

DoubleVerify is a leading software platform for digital media measurement, data & analytics. DVs mission is to be the definitive source of transparency & data-driven insights into the quality & effectiveness of digital advertising for the worlds largest brands, publishers & digital ad platforms. DVs technology platform provides advertisers with consistent & unbiased data & analytics that can be used to optimize the quality & return on their digital ad investments. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most from their media spend by delivering best in class solutions across the digital advertising ecosystem, helping to build a better industry. Learn more at www.doubleverify.com.

What youll do

DV Pinnacle is our self-service platform which encompasses a suite of robust tools accessible to customers worldwide, that allow them to independently perform a variety of workflows ranging from activation to reporting. 

As Senior Product Analyst, Pinnacle Customer Insights, you will support the growth, innovation & optimization of DVs self-service suite of activation & reporting products.  This role is a key player on the Product Management team as you will inform & drive data based decisions directly impacting advertisers & partners across the digital landscape. The ideal candidate for this position enjoys diving deeply into data, has good product intuition & can effectively use insights to tell the story of the customer journey. You will help us better understand how users across various markets & segments are interacting with existing products to help inform future products & features. Communication skills are key as this role will interface with various teams across the DV organization.

This role is based in NYC & sits within the Pinnacle Customer Experience team. 

What youll do:

• Be an integral part of the Customer Experience team to direct & implement initiatives related to gaining detailed insights about our customers, to help build new & better products, grow usage & identify areas for improvement.
• Build & maintain KPI dashboards to service the various parts of the Pinnacle platform.
• Learn our various internal analytic data sources inside-out & become a resident expert.
• Independently pull & combine data from various data sources & identify customer trends & needs through proactive analysis. 
• Support the Pinnacle product manager & product designers lifecycle by gathering data to support product requirements & releases, including impact analysis of product changes & proposing recommendations.
• Convert data into actionable insights, & share recommendations via written reports, presentations, & dashboards (including visual tables & graphs) to internal clients, stakeholders, & senior leadership.
• Conduct competitive analysis of self-service products & identify industry trends.
• Monitor key product metrics, understand the root causes of changes in metrics, & communicate changes to product teams.
• Work with product & engineering stakeholders to continuously improve & maintain analytics infrastructure to help continuously inform business decisions.
• Use internal & third-party tools to tag new UI features when they go live, & track usage & adoption.
• Participate in customer insights gathering activities such as surveys, customer interviews, writing questions, & analyzing qualitative data.

Who you are

• BA/BS degree in a quantitative field or technical field
• 2+ years experience in the ad tech space or digital media/marketing, including experience working with a self-service based customer model.
• 5+ years of full time working experience in quantitative analysis roles.
• Hands-on, intermediate/advanced experience with SQL & data analysis tools.
• Working knowledge of Salesforce & its reporting tools.
• Experience using Pendo, Google Analytics, DataStudio, Splunk and  Looker.
• Excellent verbal & written communication skills with proven experience translating analytics into business insights for non-technical audiences.
• Excellent prioritization, time management & organization skills, with a rigorous attention to detail.
• Experience finding interesting, actionable insights within vast data sets to tell a story.
• Self-starter who is curious with an analytical mind.

The successful candidates starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, & balancing internal equity relative to peers at DV.

The estimated salary range for this role based on the qualifications set forth in the job description is between [$81,00 to $161,000]. This role will also be eligible for bonus/commission (as applicable), equity, & benefits. 

The range above is for the expectations as laid out in the job description; however, we are often open to a wide variety of profiles, & recognize that the person we hire may be more or less experienced than this job description as posted.