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Twilio
platform for building messaging applications
 
Product, Full Time    London, UK or remote    Posted: Tuesday, June 11, 2019
 
   
 
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JOB DETAILS
 

Because you belong at Twilio

The Who, What, Where & Why

Who?

Are you interested in playing a critical strategic role expanding & growing a disruptive new business in a new region? Do you have experience of influencing product development in the US from EMEA?

Twilio is hiring a Regional Director of Product Management to lead product management for its Voice & Video business unit in the EMEA region. In this role, you'll have the opportunity to define the Twilio voice & video experience for EMEA customers & drive the expansion of Twilio's footprint throughout EMEA countries. Twilio already has a strong presence in Europe with data centers in Ireland & Germany, offices in London, Berlin, Madrid, Malmo, Tallinn, & Prague, & sales & sales engineering presence throughout the region. Now we're looking for an entrepreneurial & driven product manager who can drive the product improvements & provide the in-region support necessary to accelerate Twilio's expansion in the region.

The right person for this role:

  • Is obsessed with delivering the most customer-centric experience on the planet, showing proven success in ownership, bias for action, & thinking big

  • Excels at working with & supporting sales teams in an enterprise business-to-business context on strategic mission-critical applications & opportunities

  • Has experience working across the diverse cultures & business environments in EMEA, especially in the UK, France, Germany & Nordics

  • Exhibits excellent judgment, prioritizing between existing versus new customers

  • Is a strong business owner, comfortable sharing vision with senior leadership, but also working closely with engineering teams to dive deep into details to make ideas into reality.

  • Understands the technical & architectural challenges developers face when building a sophisticated, polished web or mobile application

  • Has experience collaborating remotely from "outside HQ" to drive initiatives that solve regional needs

  • Understands programming fundamentals & isn't afraid to write code you'll be drafting mock REST & client-side APIs, & occasionally building simple demo applications to share your product's capabilities & your vision for its future

  • Has communications industry experience including direct experience with technologies/standards such as SIP, VoIP, WebRTC, etc. & an understanding of the telecom environment throughout EMEA

  • Is willing to travel frequently, as much as 75%, primarily throughout EMEA region

  • Bachelor degree required, or equivalent experience

What?

In this role, you'll be the point of contact for Twilio's Voice & Video product management & strategy for our customers & sales teams throughout EMEAmeeting directly with customers & prospects, fielding day-to-day product management inquiries from the field, & engaging with our largest customers, other product managers, & cross-functional teams to design, deliver, & support solutions to customer needs. This means that you will own:

  • Own the product roadmap for your region's needs, & work with Twilio's distributed product teams to define & deliver the product & commercial initiatives necessary to make customers in your region successful

  • Discover opportunities & solutions by gathering feedback from customers, prospects, & sales/sales engineering teams

  • Work with Twilio's globally distributed product team to evolve existing services & define new ones, prioritize their features, & craft their user experiencethis means iterating with other product managers on feature specifications, API mocks & UI wireframes

  • Represent the product roadmap & key business metrics as it relates to your region's unique needs to Twilios technology executives, customers, & to product teams across the company

Why?

Twilio's mission is to fuel the future of communications. We do that by focusing relentlessly on building the most robust, programmable, customer-centric communications platform on the planet. The Programmable Voice & Video platform daily reaches more than two million developers globally.

Where?

Either working in our office in London (7 Soho Square) or the option to work remotely, you will still enjoy our incredible perks: monthly breakfast, catered lunches & dinners at least twice a week, snacks, massages, monthly birthday treats, regular team events & activities, along with our bi-weekly global All Hands & more.What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers experience, understands that this is a marathon, not a sprint; that continuously & purposefully builds an inclusive culture where everyone is able to do & be the best version of themselves.

About us:

Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco & other offices in Bogot, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Singapore, & Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, & video by virtualizing the worlds telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the worlds most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry from emerging leaders to the worlds largest organizations to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace & is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status & operate in compliance with the San Francisco Fair Chance Ordinance.

 
 
 
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