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Alkami providing e-banking solns for financial services industry
Engineering, Full Time       Posted: Friday, December 21, 2018
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  Company Description

Alkami is a cloud-based digital banking technology provider to US financial institutions leading the way in extraordinary online & mobile banking experiences. A 9-year-old company Alkami is one of the fastest growing software companies in the US. Alkami was the #1 fastest growing software company in Texas on the 2017 5000 list & #13 on the DBJ Dallas 100. Alkami was also ranked in the Top 10 Coolest Tech Companies to Work For in Dallas by DevMountain. Today, the Alkami team of 300+ Alkamists provide our digital banking solutions to over 3,500,000 consumers & small businesses. And, we are an organization committed to our culture of optimistic-perseverance, transparent-communication, caring-collaboration, courageous-innovation, trusted-accountability & real-fun!

Job Description

The Performance Engineer role is primarily responsible for analyzing & reviewing Alkami's software products in our Hosted environments. As a Performance Engineer, you will be a part of small team of talented people responsible for performance testing a complex enterprise banking software solution in a fast-paced, results oriented environment. The ideal candidate will have a background in performance testing software with experience working directly with clients as well as internal project managers & development resources.

The environment is .NET with a SQL backend, & each project requires integration with third party vendors including proprietary credit union & bank host systems. Relationship building is an important aspect of the position, where the individual will focus on securing strong professional relationships with clients. In addition, the individual will provide high-level & detailed performance results analysis.

Successful candidates must have a strong sense of urgency & ownership to drive technical challenges to completion working collaboratively with both internal & client facing technical resources. The ideal candidate will keep up to date with technology, & suggest ways to incorporate new products & policies to help to enhance efficiency & productivity.

  • Install, configure, customize & resolve all technical issues related to the Alkami's SaaS platform for hosted environments
  • Publish reports & analysis of performance data for the Alkami product for production, test, & development environments.
  • Maintain, support, upgrade, & troubleshoot reports as issues arise or are identified
  • Identify technical challenges & provide recommendations for improvement, focusing on client satisfaction & efficiency for both Alkami's SaaS multi-tenant model & in-house clients
  • Anticipate & raise project, business, & technical issues to the appropriate resources, log issues, track progress, & actively participate in their resolution
  • Provide technical support to dedicated Support resources to upgrade & troubleshoot systems & environments as needed
  • Share guidance, knowledge, skills, & experiences with team members, provide technical feedback, & update internally-maintained knowledge repository
  • Provide labor estimates for custom projects & assigned tasks
  • Support internal IT resources by providing recommendations to ensure network/hardware architecture meets or exceeds customer specific requirements when building out new environments
  • Exhibits behavior in accordance with company core values
  • Night & weekend work may be required
  • 2+ years of technical experience in product architecture and/or production IT environments, experience with configuring & troubleshooting development & production environments, experience in designing and/or implementing systems with a focus on scalability & high-availability
  • Experience with SQL Server 2016, 2012, or 2008 R2 in a high-transaction environment with numerous reads, writes, & updates
  • Experience with black box & opaque box automated testing
  • Experience using with JSON/XML, T-SQL, & C#
  • Experience working with ORM frameworks (such as ADO.NET Entity Framework, LINQ to SQL, & NHibernate)
  • Experience working with SCM systems (such as Subversion, Git, Mercurial, VSS, or TFS) in continuous integration environments (such as Jenkins, Bamboo, CruiseControl or TeamCity)
  • Experience implementing & deploying N-tier architecture designs in distributed environments
  • Experience with multithreaded programming
  • Networking experience using TCP/IP sockets
  • Experience working with unit testing tools (NUnit) & familiarity with Test-Driven Development
  • Experience working with third party providers and/or clients to resolve/debug application related issues.
  • Experience developing deployed (in-house) solutions in which installable software packages are handed off to the customer including testing, documentation, & stability requirements of this scenario
Desired Skills:
  • Experience performing product analysis with New Relic tools for APM, Insights, & Infrastructure, or similar products
  • Experience working with IoC enterprise application frameworks (such as MEF, LightInject, & Unity)
  • Experience implementing & deploying N-tier architecture designs in distributed environments
Additional Information

Not Just Any Company: Alkami has an awesome diverse & inclusive environment. We have a FUN culture & offer great benefits. Did you know every Alkamist has ownership in Alkami? We also have on & off site employee events & activities.
Free Lunch: Who said there is no free lunch? At Alkami, every day we offer free lunch
Relocation: Unfortunately we don't offer relocation assistance. We are ready for you to contribute from our super cool Plano, TX location.
Work Authorization: We cannot offer employer sponsorship at this time; candidates must be eligible to work in the US for full-time employment.
Recruiters: We are not looking for outside recruiting firms to help us in this search - we know who you are & we love you, but we don't need you right now.

Alkami Technology is an Equal Opportunity Employer & Prohibits Discrimination & Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees & to providing employees with a work environment free of discrimination & harassment. All employment decisions at Alkami are based on business needs, job requirements & individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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