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Vimeo is the platform of choice for an enormous community of creators, creative professionals, & businesses, & our Trust & Safety team is responsible for keeping the Vimeo ecosystem inspiring, entertaining, & safe. As Director of Trust & Safety, you will be at the forefront of these efforts, leading a team in moderating user-generated content (primarily in the form of videos), reacting & adapting to malicious activity on the site, & generally minimizing the presence of content that could be detrimental to our users & brand.

What youll do:

  • Managing a 10+ person Trust & Safety department (in the U.S. & overseas) that is responsible for:
    • Implementing Vimeos compliance with the Digital Millennium Copyright Act (DMCA) & similar laws
    • Enforcing Vimeos Terms of Service ( & content Guidelines
    • Managing Vimeos user requests related to data privacy compliance
    • Investigating & responding to fraud, spam, content abuse, & other problematic activities
  • Developing internal & external policies & guidance concerning user-generated content
  • Isolating relevant KPIs & implementing data-driven improvements for Trust & Safety workflows, including moderation protocols & user complaint responses
  • Representing Vimeo in industry-wide discussions about business practices designed to mitigate harmful content
  • Managing the companys response to high-profile incidents
  • Acting as the final escalation point for all Policy, Community Guidelines, & Terms of Service-related decisions & complaints, providing swift yet thoughtful & nuanced guidance in a time-sensitive environment
  • Working with our developers to implement content abuse technologies that increase team productivity & allow us to scale

Skills & knowledge you should possess:

  • 7+ years of experience in a Trust & Safety, Support, or similar role
  • 3+ years of experience managing a team
  • Deep knowledge of & experience with copyright, policy, & technical complexity of user-generated content
  • Strong problem-solving skills, proven critical thinking ability, & good judgment
  • Excellent written communication skills
  • Preferred: Law Degree or Legal Training
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