At Similarweb, we're changing how businesses engage with the digital world by uncovering everything that happens online. Our powerful platform & unique data empower over 4,300 customersincluding industry leaders like Google, eBay, & Adidasto make impactful decisions.

Since going public on the New York Stock Exchange in 2021, we've continued to grow! 

Now, we're expanding our global presence with a new office in Prague. At Similarweb, you'll innovate quickly, collaborate with brilliant minds, tackle big challenges, & work with cutting-edge technologies to make a real impact on some of the world's most innovative companies.

Were looking for a Customer Success Manager, SMB to join us in Prague & play a key role in building strong, lasting relationships with our existing customers.

Why will your role be so important?

Similarweb is used by thousands of companies, of every size & from every industry, to give them a competitive advantage in driving online traffic. As a CSM, youll lead the development & execution of a long-term Account Strategy for customers, focusing on both retention & growth. You'll manage relationships with customers & key decision-makers, working closely to help them achieve their business goals & KPIs.

So, what will you be doing all day?

• Manage & grow long-term partnerships with clients
• Understand customers business goals, & proactively support achieving those goals using Similarweb solutions
• Lead the commercial relationship with the customer, including quarterly business reviews, contract renewal & expansion
• Continuously identify & lead upsell opportunities
• Influence future lifetime value & new business growth through customer advocacy & reference-ability

This is a great opportunity for someone who has:

• 3+ years of proven commercial experience as an CSM or Account Manager for software or internet-based solutions
• Excellent Italian & English communication & presentation skills
• Ability to influence, confidently handle objections, & resolve customer issues
• Experience in consultative sales processes in large, complex prospect organizations
• Experience in presenting to & interacting with senior management of prospect organizations
• Team player, able to effectively interact with colleagues & business partners across the company 

For this role, we're looking for someone who can join us in the office five days a week at the start.

Nice to have:

• Any other language skills besides English are a nice plus
• Digital marketing experience

Why youll love being a Similarwebber:

• Impact: Work with the most powerful digital intelligence platform in the world, loved by both customers & employees.
• Innovation: We value open dialogue & empower everyone to bring their ideas forward. You'll have the support & resources to take initiative & drive real change
• Our Office: Join us in our modern, newly designed office in the vibrant DOCK IN area (Prague 8). It's built to inspire focus & collaboration, stocked with snacks, drinks, fruits, & plenty of space for socializing. 
• Comprehensive Benefits: We offer 5 weeks of vacation, an extra day off during your birthday month, 3 sick days or a multisport card
• Top-tier hardware: We prioritize a great developer experienceyou'll work with a MacBook Pro M3, dual monitors, & electric standing desk.
• Team events: At Similarweb, we love community! Thats why we host team-building events, parties, weekly lunches, & happy hours throughout the year .
• Access to Equity programs: Join in the success of Similarweb by becoming a shareholder!
• Grow your career any way you choose: Want to become a VP or switch departments? With Career Week, personalized coaching, & our ongoing learning solutions, youll find everything you need to grow your career right here!.