Critical Mass is looking for a Senior Digital Project Manager to join our team!  Are you a creative & strategic thinker who loves learning everything there is to know about a clients brand, business, & customer?  Have you worked with multidisciplinary teams, & know what it takes to deliver a digital experience that can improve the lives of customers, & surpasses the goals of clients?

As a Senior Project Manager, you are excited about the potential to navigate the client services & project delivery worlds by your proactive communication of project statuses, issues, & opportunities to clients.  You have a passion for digital project delivery as well as client services & want to work with globally admired brands.

You will:

• Manage Client Relations by...
• Acting as primary contact of communicating needs between the client, team, & vendors.
• Understanding your clients short & long-term goals, as well as their competition. 
• Creating opportunities for deeper collaboration & interaction that reinforces the clients status as an innovative participant in the creation of cutting-edge solutions.
• Informing clients how to drive project success.
• Delivering solutions to drive consensus for problems in a professional & timely manner.
• Providing internal teams with appropriate insight into clients strategic business initiatives.
• Ensure Project Excellence by...
• Supporting developing solutions to drive client business.
• Maintaining a unique perspective of a common goal to increase knowledge, communication, & awareness between team members & the client.
• Aligning the team to project goals by sharing client insights & objectives.
• Creating solid project plans with top-down & bottom-up budgets to support clients interests.
• Executing project plans according to established procedures, channels, & expectations.
• Participating in both client & internal meetings.
• Coordinating project deliverables & guiding the team on potential risks.
• Defining, negotiating, communicating, implementing, & monitoring quality standards on all project deliverables.
• Managing project communication & document issues & changes that affect the project.
• Creating a positive, team-oriented environment that promotes award-winning work.
• Forecasting, tracking, & managing project budgets & revenue, POs, & invoices.
• Identifying, analyzing, prioritizing, mitigating, & communicating project risks.

You have:

• 3-7 years-experience managing a variety of digital project types; site builds, ecommerce, marketing campaigns, microsites, & maintenance.
• Knowledge of programs, projects, & management processes & toolsets.
• Strong understanding of how to manage & control project scope, schedule, budget, & resource management / reporting & change management, project roadmap development, & revenue forecasting.
• Advanced knowledge of Project Management principles, methods, & techniques.
• The ability to tactically organize & structure activities, paying particular attention to detail.
• Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, & Internet Technologies
• Strong leadership & decision-making skills to facilitate effective task & resource management.
• Demonstrated excellence in interpersonal skills, with strong problem-solving skills related to account management.
• Demonstrated communication, presentation, management, facilitation, & negotiation skills.
• A solutions-oriented mindset with the ability to lead by example.
• The ability to stay focused on driving goals in high-pressure situations.