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Who are we?

WorldRemit is changing the way people send money abroad. Weve taken something complicated & made it simple. Tap the WorldRemit App or click on our website & your international transfer is made to a bank account, cash pickup, Mobile Money, or airtime top-up. Founded in 2010, we send international remittances from 50 countries to more than 150 countries & we continue to expand our footprint.

Using WorldRemit is easy because we do the hard bit, connecting hundreds of banks, money agents, mobile operators & payment systems around the world. These were never designed to work together, but WorldRemit makes it happen.

WorldRemit has grown on average by 50% year on year & is now processing over 3bn of remittances on an annualised basis. We have raised c.$370 million in funding, currently employ over 800 employees & have offices in London, USA, Philippines, Poland, Australia, New Zealand, Canada, Japan, Hong Kong & other locations.

The journey is just beginning. We believe in faster, simpler, more accessible money transfers. That means building better products & services for our customers.

Changing the world isnt easy so we only hire the most talented people. You need to think differently, believe in new solutions to old problems, & have the drive to make them happen. We aim to attract, retain & develop people that can bring to life our values:

You can learn more about our culture & how we work by watching this video on our Careers page

https://www.worldremit.com/en/careers.

So, whats the role?

We are currently looking for a Customer Service Executive fluent in Spanishto join the Customer Service team in Denver.

  • Managing queries on transactions via phone, email & instant chat. Youll be the first point of contact for our customers so an attentive manner is a must. A smile on your face will go a long way, too :-)
  • Screening & verifying customers identification.
  • Reviewing transactions & identifying suspicious activities. Reporting & escalating said suspicious activities to the relevant department.
  • Research unusual or questionable transactions with the relevant department.
  • Monitor & release transactions.
  • Advising customers on the products WorldRemit offer.

What do we want from you?

  • Bachelors Degree is essential.
  • Customer service experience previously would be great. But if you genuinely care & want to help & love talking to people, thats a great start!
  • Fluent in both written & spoken Spanish & English.
  • Tech savvy proficient in Microsoft Office, general IT skills, data capture experience to name a few areas.
  • Be a team player that can adapt to a fast-paced & changing environment.
  • Highly disciplined, self-motivated, & service delivery focused. Always willing to go that extra mile.
  • The ability to communicate with people from across the globe is key as our customer base is exactly that. Worldwide.
  • The patience of a saint :-) There are times when customers will be unhappy unfortunately. You will be relied on to resolve their issues & keeping calm throughout & giving a fantastic customer experience.
  • A fondness of pizzawill also help!

What can WorldRemit offer you?

  • A starting salary of $18 per hour (with potential promotional opportunities after 3 months)
  • A generous 401(k) employer match
  • Benefits for medical, dental, vision, disability, & FSA
  • Free Eco Pass for all transit zones
  • Free gym access on premises
  • Company discounts at some of your favorite retailers... & more!

Please note that this is a full-time, shift based role. Allregularshifts will be 8 hours (not including lunch) & are scheduled between 6:00 am - 11:00 pm.You will need to be flexible to work as part of a shift rotation basis,which can include holidays/weekendsandmay be subject to change.

Employment with WorldRemit is contingent upon a successful financial & criminal history background check for all new employee hires. Most positions require that the selected candidate pass tests or checks prior to beginning to work, including credit & reference checks

 
 
 
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