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Medallia // customer experience management SaaS
Remote, United States    Posted: Friday, August 07, 2020
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, & Tel Aviv. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Build trusted advisor relationships with key stakeholders across the company
Develop robust suite of reporting/analytics that establish key performance metrics for customer success leadership
Analyze a variety of account health data to proactively identify risk areas across key customers or customer segments
Support key initiatives & system enhancements to drive measurable improvements in customer success team performance
Address ad hoc reporting requests from CSM & Sales team members
Build weekly presentations for executive-level leadership & quarterly board presentations
Develop business requirements supporting the design, QA & release of enhancements to internal customers success systems (SFDC/Strikedeck)
Build enablement materials & communication plans related to system & process improvements
Liaison with Sales & Professional Services to fill data gaps
Develop processes to ensure customer data accuracyBecome the source of actionable insights into customer success efficiency/effectiveness
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