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Critical Mass // digital experience design agency
Sales, Full Time    Chicago    Posted: Thursday, March 11, 2021
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As an Account Director, you expertly manage & grow client relationships. Clients describe you as an expert & trusted advisorand you use engaging leadership to develop those senior level client relationships. Overall profitability of the business & client satisfaction is on your shouldersbut you have that covered. Most importantly, youre a leader to internal, multidisciplinary teams who can motivate a team to deliver successful web-based campaigns & programs.

You will:

  • Provide strategic direction for clients.
  • Foster relationships with clients to ensure the effective delivery of projects.
  • Lead internal teams & client teams.
  • Manage finances of account revenue & profitability.
  • Develop & deliver organic growth within accounts.
  • Deliver metrics on the quality of the relationship & the product provided to accounts.
  • Ensure all Statements Of Work are drafted, documented, accurate, & implemented.
  • Foster relationships with other Account Directors, Account Team members, & multi-disciplinary teams.
  • Mentor & coach team members while motivating & leading overall project teams.
  • Define & implement best practices at the business unit level.
  • Contribute to overall development of the Client Services department.

You have:

  • 5-10 years of Account Management experience in agencies within digital marketing, user experience and/or product design.
  • Experience managing digital product applications within financial services or Pharma sector.
  • Experience working with complex project & complex clients, delivering annual services revenues in excess of $5MM each.
  • A solid understanding of user-centric digital product design.
  • Competency managing complex teams up to 20 people & client relations.
  • Solid experience formulating & driving long-term strategic account plans, strategies, & roadmaps.
  • Ability to react quickly, assess, & implement solutions.
  • Advanced negotiation, communication, writing, & organization skills with an outstanding attention to detail.
  • The leadership skills to motivate distributed teams.
  • Patience to work with others using tact & good judgement.
  • Must be able to deal with others using tact & always exhibiting good judgment.

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