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tech buying platform for digital media
Product, Full Time    New York City    Posted: Thursday, April 11, 2019
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Beeswax created the Bidder-as-a-Service concept because we believe that every advertiser should have power, flexibility, & transparency when buying programmatic media, so come join the team & help us take our customers into the next generation of Real-Time Bidding (RTB).

We are looking for a new addition to our team who is looking to develop their client-facing skills & their expertise in advertising technology. As a Product Support Associate, you will help ensure our clients achieve continued success on our platform through your ability to address their questions & resolve their operational issues with speed & thoroughness. More importantly, you will help our organization continue to grow at warp speed through providing solutions for scaling such as training materials, process improvements, & easy-to-understand documentation. You will work closely with the Account Management, Solutions Consulting, Product, & Engineering teams. It is a great opportunity for someone early in their career who is passionate about the intersection of technology & media to take their career to the next level.

Responsibilities include:

  • Become a product expert & domain expert in real-time bidding (RTB)
  • Go deep to troubleshoot customer issues & manage more complex issues that require product & engineering resources through to resolution
  • Consult customers on complex technical topics, such as log file setup, API calls to help automate processes, user data integrations, & custom ad tech architecture & troubleshooting.
  • Enhance our ability to scale through creating & updating documentation & by building internal tools
  • Know key customers use cases in order to support their complex needs
  • Track & report on key customers support issues
  • Challenge company status-quo & provide ideas for product improvement
  • Travel occasionally (approximately once quarterly) to work onsite with key customers

Requirements Include:

  • Bachelor's Degree
  • Experience in advertising technology or digital media buying is preferred
  • Knowledge of Javascript, JSON, HTML, and/or SQL
  • An eagerness to learn with aspirations for career progression in adtech
  • Excellent analytical & troubleshooting skills
  • Passion for & pride in your work & your customers satisfaction
  • Outstanding technical communication, both written & verbal
  • Entrepreneurial spirit with a strong desire to build something great
  • Willingness to challenge the status-quo & provide ideas for continuous process & product improvement
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