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Carta // cap table management tool
Salt Lake City, UT    Posted: Wednesday, June 12, 2019
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The Public Market Dedicated Senior Analyst is responsible for providing best-in-class customer service for a specific portfolio of Public Market customers, including Pre-IPO Enterprise customers & Public customers, by using excellent, in-depth knowledge of company products, programs, & equity, as well as communicating effectively with team members within the Support department. This role will be responsible for adhering to Service Level Agreements, conducting case reviews & training sessions with assigned customers, & proactively communicating captable errors & cleanup needs. Furthermore, the Public Market Dedicated Support Analyst maintains a distinguished level of knowledge & utilizes this knowledge to manage projects & carry them through to completion, assist in strategic decisions, & serve as a subject matter expert for others within the Support Team.
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