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Kustomer // SaaS platform for enterprise customer service
 
New York    Posted: Wednesday, April 07, 2021
 
   
 
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JOB DETAILS
 

Senior Data Analyst

About Kustomer

Kustomer is the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences not resolve tickets. Built with intelligent automation, Kustomer scales to meet the needs of any contact center & business by unifying data from multiple sources & enabling companies to deliver effortless, consistent, & personalized service & support through a single timeline view.

Today, Kustomer is the core platform of some of the leading customer service brands like Ring, Rent the Runway, Glossier, Away, Glovo, & UNTUCKit. Headquartered in NYC, Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum & Jeremy Suriel, raised over $113.5M in venture funding, & is backed by leading VCs including Tiger Global Management, Battery Ventures, Redpoint Ventures, Cisco Investments, Canaan Partners, Boldstart Ventures & Social Leverage.

About the Role

Kustomer is looking for an experienced Senior Data Analyst to own business intelligence & enable various business units to make data-driven decisions. This role is central to building & executing on a progressive data strategy for the company. The successful candidate has prior experience building business intelligence from the ground up & can find stability in ambiguous work.

This role is embedded in our Trust & Velocity team - this team focuses on issues that affect internal & external confidence in our application & brand (Trust) as well as issues that affect the speed of development as it relates to the whole engineering team (Velocity). The team takes ownership of anything that involves performance, scalability, reliability, observability, availability, & security. Youll work closely with the team in charge of infrastructure to design & deliver data insights across the organization.

You will be responsible for:

  • Partnering with engineering & product to transform client data into meaningful insights
  • Collaborating with our Data Engineers to roadmap & architect business intelligence reporting
  • Leading the efforts to rapidly scale Kustomers data management 
  • Providing support, education & training in utilizing data & visualization tools
  • Supporting departments across the organization in their need for data insights
  • May involve handling sensitive personal data

Your Qualities:

  • Demonstrated ability to create a vision, architecting scalable long term solutions that apply technology to solve business problems
  • You have 5+ years of experience working in scalable data environments across multiple big data technologies (NoSQL preferred) 
  • Comfortable collaborating across multiple teams & stakeholders on abstract problems & developing solutions
  • Experience working with databases such as Redshift, BigQuery, Snowflake, or similar
  • Integration with Business Intelligence tools such or Data Studio, Looker, Periscope, Quicksight, or similar
  • Strong communication & collaboration skills

Nice to Haves 

  • Degree in a relevant technical field (Machine Learning, Database Systems, Computer Science, Mathematics, Engineering)
  • Comfortable working in one or more programming languages
  • Experience with Machine Learning or Big Data

Benefits

Kustomer offers an array of benefits including competitive salaries, stock options, 100% healthcare coverage, commuter benefits, & a flexible vacation policy. 

Diversity & Inclusion at Kustomer

Kustomer is committed to bringing together individuals from different backgrounds & perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, & do great work together.

We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

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