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JOB DETAILS
  Company Description

Tradeshift is disrupting a stale e-invoicing, procure to pay, & financial solutions market. We are connecting companies of all sizes & providing them with the platform & network needed to create value from old processes like procurement, invoicing, payments, & workflow. Tradeshift is redefining an enterprise space that has seen little change in many years. We recognize that business is messy & business is social. Understanding these two facts drives the development of Tradeshift - a platform for all your business interactions.

Job Description
  • Relationship Management from GoLive:
  • Collaborate & coordinate with all responsible resources (internal & external) to deliver & meet contractual commitments.
  • Be the organizer & host of the Service Delivery Meeting
  • Oversee Customers escalations & be responsible to follow up on them SDM shares the Voice of Customer in a constructive way. The SDM reports to the CSM on a regular basis
  • Contract management & compliance:
  • Knowledge of customer's operations, integrated solutions & business needs
  • Participation in tactical meetings with customer & Customer Success Manager
  • Ensure & monitor client service deliverables to attain contractual service levels
  • Customer Experience:
  • Increase customer satisfaction to ensure a smooth support flow & enable customer's trust in Tradeshift products & services
  • Escalation management of support tickets & ensure timely resolution
  • Hosting of recurrent forums to review the status of delivery, e.g. regular operational review calls
  • Global Service Plan & Service Improvement Plan:
  • Identify, drive forward & follow up with client continuous improvements in the service delivery practice
  • Change Management: Increase the system usage throughout the FREQS process Own the business FREQS for your customers portfolio
  • Create the value awareness of newly released functionalitiesProvide product Release Information to customers
Qualifications
  • Fluency inEnglish & Norwegian are required
  • 2+years of experience in a customer care position ideally B2B
  • High energy; thrives in complex, challenging & sometimes stressful situations
  • Excellent verbal & written communication
  • Ability to lead customer calls & meetings on a weekly/bi-weekly basis
  • Skilled, efficient, resourceful & tenacious problem solver
Additional Information

Culture:

Our culture was formed from day one when three Danes poured their heart & soul into creating a platform that could connect every business in the world. We expect each employee to approach their job at Tradeshift with the same amount of pride & passion & embody the Tradeshift culture that makes us the best company in history.

Shifters come from various backgrounds & nations, & we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, & welcoming teammates from all walks of life.

We value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

The Perks:

  • Ambitious international startup
  • Career & professional development opportunities
  • Large office that provides caters to many different work-environment preferences
  • Flexible work hours
  • Mobile phone plan & at home internet
  • Lunch & snacks daily with drinks
  • A competitive compensation package & equity
  • In-house activities like yoga
  • Opportunity to join many fun, varied company events like happy hours, hackathons, family holiday parties, & many more.

All your information will be kept confidential according to EEO & GDPR guidelines.

 
 
 
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