As a Practice Manager, Strategic Programs on the Professional Services Team at Outreach, you'll have an opportunity to lead the strategic programs team & services delivery for new go-to-market offerings & pilot implementations. You'll initially serve as a player/coach overseeing the development of methodology, strategy, & lead key strategic & enterprise implementations in a program/project management capacity. You'll ensure a customer's experience, onboarding & adoption are exceptional, & pilot implementations result in new logo acquisitions & expansion opportunities. You will work with multiple teams within Outreach to ensure that there's a well-documented methodology, enablement, & strong adoption for all new offerings & pilots. You'll partner with the sales & services sales teams to position & assist with the scoping of new offerings & pilots. Outreach is a fast-growing business & this role is pivotal to our continued success.