We believe shared knowledge has the power to create a better world. We're on a mission to enable others to share what they know & monetize their knowledge. Through thoughtful tools & resources, we help transform expertise & know-how into thriving online businesses.
Our Customer Care team has the important responsibility of providing support directly to our creators. We value being knowledgeable, compassionate, responsive & reliable in our work, & we are looking for people who are passionate about customer service to join our team.
The Quality Assurance Analyst (QA Analyst) is responsible for assessing the quality of the performance of our Customer Educators (CE) & Technical Support Specialists (TS) who provide support directly to our creators that submit questions about our platform, policies & procedures. The QA Analyst will monitor email responses & live chat responses to assess tone & accuracy of Customer Educators & Technical Support Specialists performance. This individual will assist in developing, creating & implementing quality processes & procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall experience of our creators & performance of the Customer Care team.