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The RealReal // online consignment shop
New York City    Posted: Wednesday, June 12, 2019
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The RealReal is leading the way in authenticated luxury consignment, online & in real life at our brick & mortar locations. Founded in 2011, were growing fast & fundamentally changing the way people buy & sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart & creates a foundation of trust with shoppers & consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. Were proud to promote the circular economy & to be the first luxury member of the Ellen MacArthur Foundations prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative & innovative, & were looking for exceptional talent to join our team. Build your career with us & enjoy 401K matching, health, dental & vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mothers room, & flexible work hours!

This position is based in our Madison Store in New York, NY & will report to the Head Shopkeeper.


  • Greet & assist customers, consignors, & guests as they enter the store, owners of hospitality in store.
  • Exception management
  • Help pair guests with Store Stylists
  • Assist in processing any consignment drop-offs
  • Provide assistance to the team of Stylists via fitting room support, stock checks, refilling of the sales floor, processing returns
  • Pick, pack & ship items from store warehouse & sales floor
  • Punctual, reliable & a team player to work alongside our Stylist team
  • Outgoing, energetic & excited to work in the customer service industry
  • Safely handle & care for all luxury items in-store, from men & womens clothing, jewelry, watches, home & art pieces
  • Sort, display & restock as directed by the floor manager in an organized manner
  • General shop keeping practices, safety & organization, housekeeping & trash removal, etc.
  • Other responsibilities as designated by the floor manager & assistant floor manager
  • Passion for delivering a luxury experience each & every day
  • Polished, professional presentation skills
  • Ability to handle multiple complexes, time-sensitive situations while remaining calm, cool & collected
  • Well-presented; possessing excellent communication skills
  • Demonstrates the skill & willingness to take initiative & to proactively anticipate organizational needs including the ability to meet external & internal deadlines as required


  • Strong communication skills to work with consumers face to face
  • A desire to work with people, & an understanding of excellence in customer service
  • A professional appearance & demeanor
  • Self-Motivated
  • Basic understanding of brands & artists
  • Commitment & curiosity towards expanding expertise in fashion, fine jewelry & watches, & fine art & home
  • Hospitality/Customer service experience a requirement
  • Physical Demands/Environmental Conditions
  • Ability to lift & move merchandise up to 50 lbs
  • Weekends required

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