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Flexport // online customs brokerage & freight forwarding
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Build the analytics capabilities to help Flexport grow

The opportunity: Director of Product Analytics

Flexport is looking to hire a highly quantitative, passionate, experienced & creative Director to lead, grow, & mentor the Product Analytics group. The Product Analytics group leverages data from the Data Warehouse & external sources to deliver reports, dashboards, in-depth analyses & insights to Flexport business units & enables them to optimize how they conduct business.

This position requires a very curious & creative approach, attention to detail, & a superior acumen towards enhancing the value of data/metrics to satisfy business priorities. This person will need to be able to learn quickly, work in a fast-paced team-driven environment, & communicate well with business & technical personnel. We are looking for someone who has a consultative mindset & is used to partnering with teams across an organization, is an excellent storyteller, a motivating leader & easily able to prioritize, staff & deliver high impact, complex data projects.

The successful candidate will manage, develop & mentor a team of business data analysts who prepare & analyze large volumes of data to deliver insight that will drive actionable strategy.

The data analysts work with a team of data scientists, the data warehouse, the product team & business stakeholders to measure, interpret & drive the continuous improvement of processes & business KPIs.

You will:

  • Shape the strategic direction of the products we build by leading the establishment of north star metrics & their measurement strategy
  • Work with Product/Business Leaders to establish clear definitions of KPIs & product health metrics
  • Become an expert in Flexports freight forwarding business, the KPIs that drives its success, & how various metrics impact these KPIs.
  • Work cross-functionally to establish reporting & decision-making standards as a standard part of our product development lifecycle
  • Develop & drive processes to acquire accurate, up to date & timely data from multiple sources (in partnership with Data Engineering & Analytics Platform teams).

You should have:

  • M.Sc.  degree in technical field (analytical focus preferred) with 7+ years in business intelligence/data analysis role & 3+ years of leading a team or function
  • Experience with modern data stack tools & technologies (Looker, dbt, Snowflake, etc., strongly preferred)
  • Experience dealing with & resolving data accuracy, data governance, performance & scaling issues.
  • Robust project management skills & experience.  Ability to keep track of timelines & deliverables involving multiple projects & initiatives involving participants from different teams.
  • Ability to assess & document business processes, understand the model & its integration with our technology.
  • Creativity in developing & presenting actionable recommendations
  • Exceptional problem solving skills:  demonstrated ability to understand business challenges, structure complex problems, develop solutions
  • Able to advise business leaders by providing data-based strategic direction to identify & address business issues & opportunities.
  • Experience gathering & exploring data from multiple sources using SQL & using a scripting language (Python preferred)
  • Solid grasp of & experience with implementing & operating Software development methodologies (Agile, Kanban)
  • A solid grasp of common statistical applications & methods (A/B tests & multivariate experiments, probabilities, regression)
  • Excellent communication & story-telling skills. The ability to clearly & effectively communicate the results of complex analyses to business partners is key.
  • A "compliance first" attitude to keep our regulators happy & enthusiastic about Flexport since we operate in a heavily regulated industry.

Culture & Values:

Check out our Key Values profile

About Flexport:

At Flexport, we believe global trade can move the human race forward. Thats why its our mission to make it easy & accessible for everyone. Were shaping the future of a $8.6T industry with solutions powered by innovative technology & exceptional people. Today, companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, were experiencing record growth & are proud to have the support of the best investors in the game who believe in our mission, solutions & people. Ready to tackle global challenges that impact business, society, & the environment? Come join us.

Worried about not having any freight forwarding experience?

  • Dont be! Were building the first Operating System for Global Trade. Thats why its incredibly important for us to bring people from diverse backgrounds & experiences together with our industry veterans to help move the freight forwarding industry forward.
  • Whats freight forwarding & why does it matter? Freight forwarding is the coordination & shipment of goods from one place to another & its what makes global trade possible. Flexport is on a mission to make global trade easier for everyone because we believe it can help connect the world & break down economic barriers.
  • We know this industry is complex. Thats why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

We are an equal opportunity employer & value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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