The Customer Success Team at R3 helps our priority customers realise the value of R3 products & services. You'll deeply understand our customers' business, become their trusted advisor, & help them drive successful outcomes. You'll be their go-to” person, will be primarily accountable for their satisfaction, & will work closely with Sales to support revenue retention & growth.
Customer Success Managers will enjoy interacting daily with customers & working through opportunities to help them succeed. You'll develop meaningful relationships both with customers' organisations (working with the technical & business sides) & within R3, at multiple levels. You'll be as comfortable helping customers with go-to-market planning using Corda / Conclave, being their technical advisor, or acting as their advocate in R3, canvassing for feature requests or bug fixes, or doing internal process improvement. You'll partner closely with Sales on strategic account planning, as well as Support, Product & Professional Services more broadly on issues or go-live plans.
This is a good opportunity to understand a new & fast-growing area of enterprise software & services, & support clients on their interesting journeys. Ideally, you'd be curious about & interested in all kinds of technology, including cloud & blockchain.