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Alfred is the smart way to take care of weekly errands without actually doing them yourself.
Design, Full Time    Alfred HQ - New York City    Posted: Thursday, January 10, 2019
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As a Senior Product Designer at Hello Alfred, youll take on tough interaction & service design challenges, & youll work on new ideas that will transform how people live in high density cities.

As a startup that occupies the intersection of service, technology, real estate, & retail commerce, we are a new kind of company creating a new category of business. As such, were looking for experienced designers who are driven by learning, strong design fundamentals, strategic thinking, & who are excited by the challenge of developing solutions in a space that has yet to be designed for.

How youll help us to be successful

  • Lead design projects across the entire product lifecycle & multiple product launches. Youll set the vision for the user experience & get the opportunity to learn from your work through iterating quickly & shipping often.
  • Rapidly produce multiple concepts & prototypes; knowing when to apply pixel-perfect attention to detail, & when to make low-fi sketches & prototypes.
  • Drive research initiatives in order to better understand the people who use our products.
  • Be autonomous. Youll take full ownership your work, & you take responsibility for every last detail, every step of the way.
  • Help grow a collaborative, optimistic, & supportive culture.

Your skillset

  • Visual design: You have exceptional command of visual composition, typographic hierarchy, & creating scalable UI solutions. From the overarching user flow to refining small details in UI you will ensure a cohesive experience across Hello Alfred. Youre a designer equally invested in crafting visual & user experience design.
  • User experience: Through your design process you will strive to minimize the complexity of our systems into thoughtful user experiences. Youll have experience shipping products, observing how people used them, & iterating toward improvement until solutions are elegant in usability & efficient in achieving outcomes.
  • Product thinking: You will have an understanding of what makes products successful & how your design work impacts the larger goals of the company. You turn user needs & business goals into clear & compelling services that keep people coming back over & over again.You will be involved in defining product strategy, conducting research that helps the team appropriately prioritize initiatives, & will develop a sense for Hello Alfred technology stack in order to create impactful solutions. Youll bring a strong track record of making sound strategic design decisions that balance the needs of the user, the business, & the brand.
  • Research: Using qualitative & quantitative data, youll identify important product insights. Youll identify opportunities to collect feedback to make informed choices; knowing when to develop full user studies, & when to quickly get usability confirmation internally & ship. We believe great design is created in the intersection of rational analysis & creative leaps.
  • Team collaboration: You will develop an understanding about the work of other disciplines that make up the whole of Hello Alfred in order to help facilitate the most productive & empathetic environment for the work we do together. In order to leverage the knowledge of all members of the Hello Alfred team, youll be expected to run productive brainstorms & discussions that help contribute to our collective understanding of our customers & the business.
  • Communication: We have a strong design critique culture where youll be expected to communicate complex ideas & solutions in a way that enables progress & exceptional design output. Youll share your work early & often, getting feedback from our collaborators, customers & partners, & are open to ideas while maintaining focus on your goal. On occasion youll direct & lead group conversations, presentations, & product reviews.

About Us

Hello Alfred is a hospitality & technology platform focused on building intuitive, personal help into the most important space in our lives: our home. As the only company in the world that customers trust with the keys to their homes, were building a world where people come first, hospitality is an everyday luxury, & its not only easy, but OK, to ask for help to manage our busy lives.

We believe in responsible company-building, which means we deeply consider the second- & third-order consequences of our actions. We do the right thing, even when its more difficult or takes longer.

As a result, we build products people not only can love, but trust. Human-powered technology with heart. Find out why Fast Company named this four-year-old startup one of the 50 Most Innovative Companies in the World. Join us on our mission to build the future of urban living.

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