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Casper // sleep startup focused on mattress
Toronto, ON    Posted: Friday, March 29, 2019
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Looking for a job to get you out of bed?

At Casper, we believe that better sleep makes for better living. We design products & experiences to help you dream your way to a better life!

We are looking for a naturally charismatic leader with exceptional service & sales acumen to be the Store Supervisor for our Sherway Gardens store. You will help oversee day-to-day operations of the store alongside the Shop Manager & Associate Shop Manager. As part of the leadership team, you will lead by example on the sales floor & ensure smooth store operations. You will help benchmark Casper's offline experience by nurturing a customer centric & consultative sales culture.

About Casper:

Casper ( is a global sleep company that launched in 2014 with an obsessively engineered, outrageously comfortable mattress sold directly to consumers. Its critically acclaimed sleep surface was developed in-house, has a sleek design, & is delivered in a small, "how did they do that?"-sized box. The company is one of the fastest-growing consumer brands of all time, & its product line has expanded to include sheets, pillows, a matching foundation, & a dog mattress. Casper was named one of Fast Company's 50 Most Innovative Companies in 2017, & its eponymous mattress was crowned one of TIME Magazine's Best Inventions.

We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.

When youre not catching zzzs, this is what youll do

  • Assume managerial duties in the absence of the Store Manager/Associate Store Manager, including store opening/closing, upholding visual brand standards, maintaining safe working conditions & facilities maintenance.
  • Help lead & advise associate team on sales floor with goal driven approach.
  • Lead by example & contribute to a culture of ownership, continuous improvement, & goal achievement.
  • Maintain training standards on the sales floor; ensure the team has both product & systems expertise.
  • Help find ways to improve store operations & to improve overall customer experience.
  • Ensure that the product & promotion schedule is in line with & help implement any initiatives from Casper HQ.
  • Oversee inventory management. Inform all associates of product levels & shortages & assist leadership team in cycle counts & replenishment process.
  • Help Casper reinvent retail by creating unique, optimal retail experiences.
  • Be a constant ambassador of our core values & mission statement by providing & sharing great customer experiences, new messaging, ideas & feedback.

Our dream candidate has...

  • 1-2 years experience as a people leader in a retail, sales, customer service or hospitality industry, with at least 3+ years in a customer-facing role
  • Exceptional leadership capabilities with a track record of attracting, developing, & motivating top talent, swiftly adapting to change, & leading others through the fast paced environments
  • Deep & demonstrated understanding of service excellence in a consumer environment.
  • Outstanding communication skills with a knack for building consensus via influence.
  • Naturally curious & a solves problems with grace & optimism.
  • Financial management experience preferred.
  • The desire to work in a fast paced, entrepreneurial environment understands the importance of experimentation & iteration.

If you dream about this stuff this job is probably right for you.

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