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Sweetgreen // fast-casual healthy food chain
Treehouse Support Center - LA    Posted: Tuesday, June 18, 2019
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About sweetgreen:

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient & accessible to everyone. Every day in each sweetgreen, our 3,500 team members make food from scratch, using fresh ingredients & produce delivered that morning. And in our local communities, were committed to leaving people better than we found them. Were in the business of feeding people, & were out to change what that means.

New Restaurant Opening (NRO) Training Manager

The NRO training manager will work to continually improve training for new restaurant openings & manage a team of NRO Leads & NRO Trainers to implement necessary changes. The NRO Training Manager will support our NRO training team, manage the logistics & development of a team a team of Trainers, & work with Regional Training Partners to identify training & business support needs in between openings. The NRO Training Manager must be comfortable working on different projects in between openings & communicating cross-functionally with all levels of leadership at sweetgreen.

Core Work Activities:

  • NRO Training management
      • Lead the process for recruiting, identifying, & selecting Certified NRO Trainers.
      • Manage, develop, & validate NRO training team including 1-2 NRO Leads
      • Lead the process for training NRO Trainers around specific core restaurant opening training skills
      • Create scalable systems & training processes. Evolve NRO training content / curriculum when needed in partnership with other members of the Learning & Development team - audit materials to ensure compliance with evolving SOPs & new restaurant formats
      • Conduct post-training restaurant opening evaluations to assess the effectiveness of training
      • Provide coaching & development support based on training performance leading to high potential talent development opportunities for the team
  • NRO Training Process improvement
  • Drive a culture of continuous improvement within the NRO processes
  • Support new initiatives & projects focused on operational excellence as we continue to expand our national footprint

Requirements & Skills

  • 3+ years in a restaurant management/leadership role, 2+ years NRO experience
  • Resourceful, proactive, & able to thrive in a fast-paced environment
  • Extremely detail-oriented
  • Flexibility & ability to react professionally to changes in schedules and/or project direction
  • Strong understanding of P&L statement, inventory management software (Compeat preferred), & scheduling tools (Crunchtime preferred)
  • Excellent written & verbal communication
    • Ability to work independently & problem solve while working collaboratively & communicating proactively & frequently
    • Ability to influence cross-functional partners to meet deliverables
    • Proficient in Word, G Suite (google sheets, hangout, etc), & excel
  • Ability to travel frequently with flexible working hours


  • Full-time, salaried position
  • Travel time subject to change: approx 50% of the month

What you'll get:

  • Competitive pay + bonus plan granted based on performance
  • Health, dental + vision insurance
  • Flexible PTO, because we respect the need for work/life harmony
  • An opportunity to make a real impact on the people around you, both by growing them & by connecting them to real food
  • To live the sweetlife & celebrate your passion + purpose
  • A collaborative family of people who live our core values & have your back
  • A clear career path with opportunities for development, both personally & professionally
  • Our annual Impact Retreat offsite
  • Free sweetgreen swag
  • Complimentary sweetgreen

The Bigger Impact:

  • An opportunity to make a real impact on the people around you, by growing them & making sweetgreen a better place to work for our teams
  • A collaborative family of people who live our core values & have your back
  • To live the sweetlife & celebrate your passion + purpose

Come join thesweetlife!

sweetgreen provides equal opportunities for everyone that works for us & everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, pleaseclick here.

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