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Kinnek // online marketplace for SMB purchasing
Sales, Full Time    New York City    Posted: Tuesday, May 07, 2019
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Kinnek is the champion for small businesses. Our mission is to build a single platform for small businesses that makes discovering, transacting & interacting with suppliers more powerful, more trustworthy & easier than ever before.

We are looking for an Associate Account Manager to join our team & support our newest clients with their online reputation management.

In this role you will onboard & manage Kinnek Reputation customers sold by our Account Executive team. This will include their kick-off call, building out their Kinnek Reputation profile, & requesting reviews from their customers. You will conduct regular weekly to monthly check-ins, upsell them on other services & handle their annual renewal.

We are looking for someone who is hard working, enjoys delighting their customers, & has strong business acumen. You will be working with B2B Suppliers; think companies that make & sell things to other businesses.

The position is a mix of salary & a monthly bonus based on activities achieved.


  • The ideal candidate has 1-2 years experience in a customer facing role.
  • Excellent written & verbal communication skills, with the ability to work across multiple channels of communication including phone, email & live chat.
  • Experience with Salesforce CRM a plus.
  • A bachelor's degree is required.

About You:

  • Youre a self starter & achiever.
  • You have a great phone voice & enjoy talking to business owners all day.
  • Youre an active listener who has the desire to build strong relationships with customers.
  • Youre eager to think strategically about growing revenue through proactive client interactions.
  • Youre comfortable with presenting & pitching new offerings over the phone & on video chat.
  • Youre technically adept & can move quickly between programs.
  • You pay attention to the details & love drilling deeper.
  • You embrace ambiguity & are excited to work at a fast paced startup.
  • You have the desire to pursue a career in account management.

What Youll Get:

  • A competitive compensation package
  • Employer-covered health insurance
  • Monthly gym reimbursement
  • Free catered lunches several times a week
  • An incredible team of smart & supportive people
  • Experience building a B2B marketplace that is disrupting the way the economy works
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