Acquia empowers the worlds most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, & IT operations teams at thousands of global organizations to rapidly compose & deploy digital products & services that engage customers, enhance conversions, & help businesses stand out.

Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community & is listed as one of the worlds top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, & were building for the future. We want you to be a part of it!

Overview:

As a Technical Account Manager at Acquia, youll partner with our customers to translate business strategy into technical success, unlock the potential of our products, solve challenges, & mitigate risk for them.  You will have the opportunity to work across multiple accounts, technologies, projects & potentially countries; expediting your own growth & cross-pollinating technical solutions between customers. Youll work with a group of high-value customers & build strong relationships with them.

Youre someone who demonstrates:

• Passion for the web, open-source, & genuinely helping others
• A core understanding of your role, responsibilities, & the common purpose of the team within the company
• A teamwork mindset: Acknowledging & appreciating others efforts, contributions, & compromises is a priority for you. You have respect for team decisions.
• Courage: You care more about doing the right thing, even when its hard, than being right.
• Integrity: Acquia's core values & behaviors are aligned with yours

As a Technical Account Manager you will:

• Listen to customers. Identify their business drivers.
• Build platform strategies to achieve customer business goals.
• Consult on a wide variety of technical & strategic topics, including standard methodologies & delivery strategies with Drupal & Acquia products, including cloud hosting.
• Identify business risks & technical solutions to mitigate them.
• Connect customers with other subject matter specialists within Acquia.
• Communicate with customers with clarity & courtesy verbally & in writing.
• Work with customers across media such as video calls, phone conferences, & email.
• Efficiently balance multiple requests from multiple customers.
• Collaborate with other global team members on technical & customer service challenges.
• Advise customers on topics such as development workflows, application performance, security, cache strategies, & high traffic events.
• Provide Drupal expertise including but not limited to: architecture, configuration, contributed modules, themes, site building & custom modules. 
• Be open to occasional travel.

Youre the Ideal Candidate if:

• You can translate technical discussions for non-technical audiences & vice versa.
• You can provide excellent customer service.
• You can communicate with stakeholders across the business at different levels 
• When problem-solving, you can go down-the-rabbit-hole quickly & are comfortable under pressure to produce next steps.
• You can use data & insight to drive customer decision-making.
• You are able to efficiently prioritize a large number of competing requests.
• You perform work with customer happiness in mind, without compromising the integrity of the work.
• You have excellent interpersonal, team cooperation, & communication skills.
• You listen & probe to understand, diagnose & what matters most to others.

Minimum Qualifications:

• You have 4-6 years Drupal experience & a developer background with WCM/CMS.
• Youve learned from failure & you thrive on feedback.
• Youve contributed to open source projects & participated in open source communities.
• Youve led a delivery team, architected a solution or are an SME in a specific field.
• Youve had exposure to enterprise or government delivery environments.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military & veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.