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Blockchain // bitcoin & blockchain technology
 
Product, Full Time    London, United Kingdom, Miami, Florida, United States, San Francisco, California, United States, Remote    Posted: Thursday, August 12, 2021
 
   
 
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JOB DETAILS
 

Product Operations Manager

Blockchain is the world's leading software platform for digital assets. Offering the largest production blockchain platform in the world, we share the passion to code, create, & ultimately build an open, accessible & fair financial future, one piece of software at a time.

Product Operations builds the connective tissue between product, engineering & user-facing teams, using a data centric approach to scale our products at internet speed, delivering more value to more users, faster. 

As a Product Operations Manager, you will be responsible for building strong connections between teams, creating product insights to identify areas of growth, ensuring a tight product feedback loop & coordinating smooth, high-quality feature launches.

This is a unique, once in a career, opportunity to deliver mass-market financial products & services on a global scale. We are looking for someone who has experience in - & understands the intricacies of - delivering high quality & innovative internet-scale consumer products, across multiple work streams. 

WHAT YOU WILL DO:

  • Measure, analyse & optimise product performance by collaborating with engineering, customer service, & data science teams to use & manipulate data effectively.
  • Scan the horizon for problems before they occur by designing data-driven monitoring & alerting based on usage patterns.
  • Drive product growth by deploying the right processes & tools to consolidate, track & analyse customer feedback, enabling the organisation & products to flourish at scale.
  • Combine data driven insights with product vision & strategy to introduce new features & improvements to maximize impact & growth.
  • Own product launch readiness to ensure operations teams are ready with the information & processes required to support new products such as training, paybooks, documentation, resolutions paths & FAQs.
  • Solve problems & simplify complex issues by drilling into details & the technical aspects of our systems & processes to deliver targeted solutions.
  • Perform discovery, run experiments & track feedback in order to develop solutions iteratively.
  • Serve as a central point of contact for inbound communication from other teams, responding or routing to improve operational efficiency.
 
 
 
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