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Flexport // online customs brokerage & freight forwarding
Product, Full Time    New York City, NY; Bellevue, WA    Posted: Wednesday, October 05, 2022
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The opportunity:

As a Sr. Product Analyst, youll be a primary thought partner to product & engineering leaders on everything data. You will be integral to the end-to-end product development process: from informing product requirements to evaluating the impact of our products post-launch. Most importantly, youll help to drive a culture of product development in which technology teams are endlessly curious, ask great questions, & are reliably able to answer these questions quickly, easily, & accurately.

You will:

  • Partner with product teams to advise on product direction & strategy, roadmaps, feature prioritization, metrics & goals, feature prioritization, & user journeys, & to accelerate decision making.
  • Lead advanced, ad-hoc analytics projects to understand user behavior & long-term trends to identify opportunities for improving user acquisition, engagement, experience, value, & retention
  • Define core product & feature metrics & develop reporting & self-serve experiences in Looker & Amplitude to guarantee consistent & efficient access to these metrics
  • Collaborate with Product, Engineering, & Analytics Engineering to ensure proper tracking & instrumentation of new product initiatives & features
  • Play a foundational role in building a data culture at Flexport by defining standards & practices for how product groups work with data & providing a strong voice for a data-informed point of view
  • Manage the design, implementation, & evaluation of experiments & develop & socialize a rigorous culture of experimentation across all product teams
  • Collaborate with UX research to design & evaluate surveys & surface quantitative insights on customer experience
  • Collaborate cross-functionally with sister analytics teams at Flexport to share best practices, insights & innovations

Preferred Tech Stack

  • Languages: SQL (Snowflake), Python
  • BI: Looker, Snowsight
  • Transformation: dbt
  • Instrumentation: Amplitude, Snowplow
  • Orchestration: Airflow

You need:

  • 5+ years previous experience as a data scientist, data analyst, or data engineer
  • Demonstrated experience with modern BI Tools: Looker (preferred), Tableau, Power BI, Mode, Sisense, or Superset
  • Experience with data transformation & orchestration tooling (dbt strongly preferred)
  • Expert-level SQL & familiarity with a scientific programming language, such as R or Python.
  • Extensive experience with event-tracking tools like Amplitude (preferred), Mixpanel, Heap, & Snowplow, with proven experience in defining & managing the implementation & governance of these tools
  • Experience presenting findings to business partners across the organization, including executive leadership
  • Solid understanding of customer-centric digital product analysis
  • Experience with schema design & dimensional data modeling.
  • A foundational understanding of statistical techniques such as regression, predictive modeling, forecasting, time series analysis, & clustering & apply those to answer business needs
  • A "compliance first" attitude to keep our regulators happy & enthusiastic about Flexport since we operate in a heavily regulated industry.

What youre like:

  • Laser focused on impact, balancing effort to value, & getting things done.
  • Charismatic storyteller ready to lead growth conversations with senior leadership.
  • Highly productive: Work independently on a day-to-day basis. This role is intended for somebody who will take meaningful responsibility & initiative for our business metrics.
  • Structured thinker: Understand the key drivers to our business & identify how to modify them to improve business metrics.
  • Consumer-first & positive thinker: You're motivated to work hard in a fast-paced environment business decisions here can connect & impact millions of users.
  • Expert multi-tasker & prioritizer: Experience (and preferably an enjoyment of) balancing numerous different priorities & demands.
  • Positive & adaptable: Demonstrates flexibility & constructive attitude in face of shifting business needs & personal responsibilities.
  • Seasoned analyst: Were looking to add a senior individual contributor leader to our team, ready to mentor junior analysts.


About Flexport:

At Flexport, we believe global trade can move the human race forward. Thats why its our mission to make it easy & accessible for everyone. Were shaping the future of a $8.6T industry with solutions powered by innovative technology & exceptional people. Today, companies of all sizesfrom emerging brands to Fortune 500suse Flexport technology to move more than $19B of merchandise across 112 countries a year. 

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. At a valuation of $8 billion, were experiencing record growth & are proud to have the support of the best investors in the game who believe in our mission, solutions & people. Ready to tackle global challenges that impact business, society, & the environment? Come join us.

Worried about not having any logistics experience? 

Dont be! Our mission is to make global trade easy for everyone. Thats why its important to bring people from diverse backgrounds & experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. Thats why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated & engaged workforce. That is why Flexport is committed to creating & nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical & mental disability, health status, marital & family status, sexual orientation, gender identity & expression, military & veteran status, & any other characteristic protected by applicable law.

To learn more about what our tech teams have been up to, head to the Engineering Blog.

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