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Visa // credit cards
Marketing, Full Time       Posted: Thursday, February 13, 2020
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Company Description

As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable & secure payment network - enabling individuals, businesses, & economies to thrive. Our advanced global processing network, VisaNet, provides secure & reliable payments around the world, & is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device, & fuels the dream of a cashless future for everyone, everywhere. As the world moves from analog to digital, Visa is applying our brand, products, people, network & scale to reshape the future of commerce.

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, & be part of an inclusive & diverse workplace. We are a global team of disruptors, trailblazers, innovators & risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, & doing meaningful work that brings financial literacy & digital commerce to millions of unbanked & underserved consumers.

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

Job Description

Team Summary
This Team works with issuers, acquirers, & processors to develop & deliver services, which includes day-to-day operations/product support.

What a Senior Account Manager does at Visa:
This role will have responsibility to provide day-to-day operational support for the Japanese clients, & will need to work with clients to support their strategic operational initiatives as well as be able to identify operational optimization opportunities for clients processing business.

  • Provide a client-oriented consultancy platform to assist with the introduction of new clients & services to the market
  • Building client relationships with existing & non-traditional clients & acting as a liaison between them & Visa groups to develop their operational business
  • Provide insight, consultancy & operational development plans
  • Educating both internal & external stakeholders & supporting them from conception through to delivery
  • Perform post-implementation monitoring & report violations which require invoking the compliance program
  • Act as reference point on operational issues related to new & non-traditional products & services & make decisions to implement resolutions to time critical situations
  • Identify operational process improvements
  • Act as an in market liaison supporting the Client Readiness team to ensure new products, services & compliance mandates are aligned with country strategy
  • Considered the functional expert for processing & operational business, providing operational & product based expertise & guidance with a view to client operational readiness & effective implementation
  • Assisting sales function regarding non-traditional products & services through identifying specific client opportunities, providing service based financial business cases, & education utilizing product, market & regional knowledge
  • Coordinate internal resources to accomplish Visa & client objectives, & ensure processing system performance standards are met & that the client perspective is represented within the organization
  • To brief & train new & existing clients in aspects of compliance programs that will impact clients businesses
  • Establish client support strategy in line with broader market & customer service objectives & goals
  • Stay current with industry & client trends & maintain a strong knowledge of Visa products & VisaNet services
  • Serve as an escalation point for complex issues encountered by team members & act as a mentor & train team members
  • Support bi-annual Visanet Business Enhancement to clients assuring clients compliant with the Visa mandates of changes & no technical problems occur
  • Partner with assigned Account Executives to identify additional business opportunities
  • Perform ongoing proactive operational reviews to include billing & transaction processing
  • Support Japan Country Strategy & Initiative

Why this is important to Visa
This role serves as a cross functional specialist having overall responsibility & accountability for the Visa operational/processing relationship within Japan providing differentiated operational support.


What you will need:

  • Bachelors/Degree or equivalent experience
  • Minimum of 8 years progressively responsible experience in a customer support role in financial services, payment card, software or information services is required
  • Strong interpersonal skills & proven abilities in negotiating with & influencing customers & staff at all levels
  • Ability to represent technical & business issues & solutions to multiple levels internally & externally to support strategic organizational plans
  • Excellent time management, organization, & planning skills
  • Ability to comprehend & translate complex technical issues & apply to business solutions
  • Able to set priorities, influence others, & manage customer expectations
  • Demonstrate success in customer relationship management
  • Self-starter with a demonstrated ability to achieve results as part of an effective team, & ability to effectively prioritize & multi-task under deadlines
  • Excellent verbal, written, presentation & interpersonal skills
  • Strong project management skills
  • Demonstrated ability to articulate complex technical terms or processes into business language
  • Strong local market & regulatory knowledge & functional experience in bankcard operations, supporting highly complex clients and/or services
  • Excellent language proficiency in business English & Japanese

What will also help:

This position is responsible for ensuring overall effective & efficient operational support & act as an advocate on behalf of Visa's clients operational business needs to internal stakeholders. The candidate will work with clients to support their strategic operational initiatives as well as be able to identify operational optimization opportunities for clients processing business.

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