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Medallia // customer experience management SaaS
 
Marketing, Full Time    Remote, United States    Posted: Tuesday, August 25, 2020
 
   
 
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Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, & Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

In this leadership role, you will be responsible for our customer, demand & awareness campaigns at Medallia. The ideal candidate is an expert in B2B tech marketing - analytical, hands-on, & with a passion for demand generation.

Reporting to our VP of Demand Marketing, this is a high-visibility, high-impact role where you will partner closely with the marketing & sales teams to drive awareness, demand, & pipeline generation.

You will develop & drive the strategy & execution for delivering best-in-class customer experiences across our key acquisition channels & purchase flows. You will lead the team building campaigns supporting awareness, showcase product features, & communicate value propositions to generate required pipeline creation.  This is a management role, & will require some hands-on work!

You will partner with key stakeholders in marketing & across the organization, including product & vertical solutions marketing, creative, field marketing & sales.  You will create engaging & effective strategies for awareness, engagement, & conversion of prospects & customers.  You will identify the content required for campaigns, & curate rich, personalized experiences that integrate across paid, owned, & earned media channels.
 
 
 
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