Looking for a job to get you out of bed?
We are looking for an IT Specialist in NY to provide triaging & tier 1 IT support to our corporate workforce. Youll be an integral part of our IT team, ensuring all support requests are categorized & escalated to the appropriate internal resources. Additionally, you will be working directly with our IT team to tackle both small & large scale projects.
Casper (casper.com) was created to re-imagine sleep from the ground up, beginning with its obsessively engineered, outrageously comfortable mattress. All of Caspers sleep products including its pillow, bedding, & furniture are developed in-house by the companys award-winning R&D team in San Francisco. Casper was named one of Fast Companys Most Innovative Companies in the World & its eponymous mattress was crowned one of TIME Magazine's Best Inventions.
We are deeply committed to building a diverse & inclusive workforce so that we represent all those who dream big equally.
When youre not catching zzzs, this is what youll do...
- Provide triaging & tier 1 support for all corporate IT help desk requests.
- Setup & configure employee workstations, conference rooms, etc.
- Handle intake & documentation for all hardware & software purchases.
- Create & update documentation in our corporate IT knowledge base.
- Provide assistance in rolling out both small & large scale IT projects.
Our dream candidate...
- ~1 year of experience in a similar, Tech-oriented position.
- Resourceful, organized & process-oriented.
- Experienced in the following technologies: G Suite, Atlassian (JIRA + Confluence), JAMF, Meraki.
- Certified A+, Google IT Support Professional.
The syrup on your waffles
- Participation in our HQ bonus program for some splurging & equity so that youre part of the Casper family.
- Medical, vision, & dental insurance to help you with those coughs or cavities (too many waffles...)..
- Wellness programs like cash incentives for tracking sleep & fitness, credits for your favorite studios & in-office activities
- Unlimited vacation policy. If you need time off just take it; we trust you!
- A full gifted bed set when you join & product discounts for friends & family!
If you dream about this stuff this job is probably right for you. We look forward to learning more about you!