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DigitalOcean // cloud infrastructure management
Remote: U.S. & Canada or Office Locations: Cambridge, MA; New York City    Posted: Thursday, June 10, 2021
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Do you ever wonder what happens inside the cloud?

Headquartered in New York but based around the world, DigitalOcean is a dynamic, high-growth technology company that serves a robust & passionate community of developers around the world. Our mission is to simplify cloud computing for every developer. We are working on solving some of the most challenging & interesting technology projects around, on a scale unmatched by most.

We want people who are passionate about creating experiences that our customers & peers will love.

Reporting to the Head of Data & Analytics, the Analytics Manager will collaborate with business partners across the organization to catalyze growth by providing robust & relevant analysis, insights & actionable data-guided recommendations. The ideal candidate for this position will be comfortable working in a dynamic, fast-paced environment. The analytics team is hands-on with a wide variety of datasets, including salesforce data, product behavior data, financial/payment data, trust & safety data, & operational/infrastructure data.

What Youll Be Doing:

  • Lead cross-functional projects using advanced data modeling & analysis techniques to discover insights that will guide strategic decisions & uncover optimization opportunities
  • In particular this role will work with Customer Support & Success initially, & analytics related to that functional area
  • Recruit, train, develop & supervise analyst-level employees
  • Dive into a variety of datasets becoming a subject matter expert on the data generated by, & used by our User Experience, Product, Customer Success, Support, & Sales teams
  • Design & build technical processes to address business issues
  • Oversee the data/report requests process: tracking requests submitted, prioritization, approval, etc
  • Share a range of information, reasoning, insights & recommendations that will drive decisions by our key stakeholder teams, from simple SQL queries, to more advanced  long-term modeling & strategic analysis
  • Build & maintain inclusive partnerships directly with key stakeholders across DO, proactively identifying opportunities to provide clear data-guided reasoning & insights that validate or refute existing hypotheses & lead to new, impactful outcomes or initiatives
  • Organize & drive successful completion of data insight initiatives through effective management of analyst & data employees & effective collaboration with stakeholders
  • Evangelize & facilitate the development & implementation of quality controls & departmental standards to ensure standardized KPIs & consistent measurement methodologies

What Well Expect From You:

  • Bachelors degree in Computer Science, Math, Statistics, Economics, or other quantitative field, MBA is a plus
  • At least 5 years of experience in quantitative analytics role, & 3 years of experience leading a team, preferably in a high-growth environment, working across multiple stakeholders, teams or businesses
  • Working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises & cloud-based data sources
  • Strong ability to plan & manage numerous processes, people & projects simultaneously.
  • Ability to be efficient & work independently while also being able to collaborate effectively in a group setting, organize & manage multiple assignments & deadlines
  • Demonstrable critical thinking & analytical skills, including the ability & confidence to make conclusions & recommendations for action from data
  • Proactive communication skills & track record of setting & executing on clear, realistic deliverable timelines
  • Experience building easily digestible data visualizations, dashboards & reports
  • Advanced experience querying data (SQL), & ad hoc analysis (Excel)
  • Experience with data modeling in Looker or other BI tool (e.g. Tableau)
  • Bonus: Prior experience working with success or support teams

Why Youll Like Working for DigitalOcean:

  • We value development. You will work with some of the smartest & most interesting people in the industry. We are a high-performance organization that is always challenging ourselves to continuously grow. We maintain a growth mindset in everything we do & invest deeply in employee development through formalized mentorship, LinkedIn Learning tracks, & other internal programs. We also provide all employees with reimbursement for relevant conferences, training, & education.
  • We care about your physical, financial & mental well-being. We offer competitive health, dental, & vision benefits for employees & their dependents, a monthly gym stipend to support your physical health, & a commute or internet allowance to make your trips to your office or your desk easier. We offer generous parental leave with transition time built-in upon return to work. We offer competitive compensation & a 401k plan with up to a 4% employer match. 
  • We support our remote employee experience. While we have great office spaces in NYC & Cambridge, were very distributedwe use a number of communication tools to connect across the companyand all remote employees have the opportunity to visit our offices & meet their teams face-to-face at team offsites. We also have an annual company offsite, Shark Week, to get quality in-person time with the entire company at least once a year. We also allow employees to outfit their workstations to meet their needswhether remote or in office
  • We value diversity & inclusivity. We are an equal opportunity employer & we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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