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Medallia // customer experience management SaaS
 
Remote, United States    Posted: Wednesday, August 26, 2020
 
   
 
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JOB DETAILS
 
Medallia's mission is to help companies win through customer experience. The world's best-loved brands trust Medallia's Experience Cloud, which embeds the pulse of the customer in an organization & empowers employees with the real-time customer data, insights, & tools they need to make every experience great. Named a leader in the most recent Forrester Wave & ranked in the 2018 Forbes Cloud 100 list, Medallia is growing quickly, with a global footprint that spans Silicon Valley, Austin, New York, Washington DC, London, Paris, Sydney, Buenos Aires, Tel Aviv, & Prague. Here, we value people for each of the aspects that make them whole. We believe that people should not be defined only by a job title-nobody is "just an engineer" or "just a salesperson." We are each partners, parents, children, siblings, friends, & former classmates. We have different backgrounds & we celebrate different cultures. And, just like our product, we honor each of the experiences that build our people.

At Medallia we hire the whole person, not just a part of them.

Medallia Sales brings our unique approach to Operational Customer Experience Management to enterprise customers across Financial Services, B2B, Telecom, Retail, Hospitality, & Automotive industries. Our team is responsible for building long-term mutually successful relationships with our impressive customer base: 4 of America's 5 largest banks, 6 of the 10 largest global Telcos, 5 out of the 10 biggest Fortune 500 retailers, 7 of the 10 largest global hotel chains, & 3 of the world's top luxury car brands. As a team of consultative Sales professionals, our mission is to create a legendary team & establish a reputation across enterprise software for sales excellence, impact, & everyday personal/professional growth.

The Role:
Consumers' expectations are changing weekly, even daily, & technology is driving how organizations do business. Consumers demand a voice in the experiences they have with the companies they love, & those businesses are eager to use that voice to accelerate their growth. The location of this role is flexible.

As a Regional Director, Hospitality you will lead & inspire a team of Enterprise Sales Directors & partner with the Medallia sales ecosystem to drive large revenue opportunities forward with our most strategic enterprise accounts in the Hospitality vertical.

You will:

Set direction:
Create & sustain a culture of high performance & high expectations, of empowerment & accountability, of collaboration & integrity
Set clear short-term & long-term plans for strategic accounts within Insurance vertical accounts
Create a strategic plan with your team on an account by account basis to expand the usage of Medallia within our install base, & secure new Customers
Hold yourself & your team accountable for operational & financial results

Embrace a commitment to high impact deal execution: 
Help your team identify, qualify, & close deals, from start to finish
Identify - assist with pipeline generation ideas, identify new ways into accounts,  coaching Sales Directors on champion building efforts, on negotiations, deal structure, etc. Qualify-continued emphasis on testing & building supporters across complex global accounts, interested in driving tangible business value, & willing to collaborate openly to succeed together.
Close - through accurate forecasting & deal-level knowledge/collaboration, exceed revenue & success targets by driving win-win deals with Clients to closure
Leverage your creativity & influence to build account-based marketing approaches & go-to-market strategies with global system integrators, product, & ecosystem teams.

Lead by example:
Connect & build rapport with all levels of the team & sales ecosystem
Develop GM-level relationships with Pre-Sales, Account Management, Marketing, & other core teams across Medallia
Develop & coach your team to emphasize everyday improvement leading to accelerated development, & career progression on target with expectations
 
 
 
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