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The RealReal // online consignment shop
New York City    Posted: Thursday, June 20, 2019
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The RealReal is leading the way in authenticated luxury consignment, online & in real life at our brick & mortar locations. Founded in 2011, were growing fast & fundamentally changing the way people buy & sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart & creates a foundation of trust with shoppers & consignors. Our mission to extend the lifecycle of luxury items is leading innovation in sustainable fashion. Were proud to promote the circular economy & to be the first luxury member of the Ellen MacArthur Foundations prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative & innovative, & were looking for exceptional talent to join our team. Build your career with us & enjoy 401K matching, health, dental & vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mothers room, flexible work hours & Friday bagels!

This position will report to Loss Prevention Manager. Key areas of responsibility include overseeing security, loss prevention, & general wellbeing for facilities, employees, & clients, as well as overlooking operational functions & inventory control.

This position is based in our SoHo Store in New York, NY.


  • The Loss Prevention Agent is a full-time hourly employee reporting directly to the SOHO Assistant Loss Prevention Manager. This role will be responsible for assisting with all aspects of Loss Prevention, including investigations, physical security, & safety for the Madison Avenue location, as well as the flexibility to assist with coverage at the SOHO store as needed.
  • During daily duties this position will be one of the first employees customers see when they enter the store. It is an expectation that all customers are greeted in a timely & appropriate manner.
  • The candidate should have the ability to stand for extended periods of time.
  • This position will assist with High Value viewings.
  • The candidate will need to use CCTV to review video for safety & investigations.
  • This position will conduct daily audits, to ensure shortage control, safety, & all other Loss Prevention policies & procedures are being adhered to.
  • The ability to be able to communicate & execute security protocols i.e. bag checks, badge enforcement, The candidate should have the ability to handle & identify any security/safety related issues.
  • The candidate should be able to collaborate with store management to be an effective partner for business needs.
  • The position requires open availability with the expectation of working evenings & weekends.
  • Overtime is sometimes required to meet the business needs.


  • Strong customer service skills.
  • A professional appearance & demeanor.
  • Be self-motivated.
  • Ability to write & communicate in a professional manner.
  • Understanding of high-end retail & brands.
  • Ability to lift & move 50lbs of merchandise & supplies.
  • 2 years of Loss Prevention or Security is preferred.
  • Ability to use Google Docs, Sheets, & Gmail.
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