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The RealReal
online consignment shop
 
Secaucus, New Jersey    Posted: Wednesday, June 12, 2019
 
   
 
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JOB DETAILS
 

The RealReal is leading the way in authenticated luxury consignment, online & in real life at our brick & mortar locations. Founded in 2011, were growing fast & fundamentally changing the way people buy & sell luxury a multi-billion dollar industry. With a team of in-house experts who inspect every item we sell, our commitment to authenticity sets us apart & creates a foundation of trust with shoppers & consignors. Our mission to extend the life cycle of luxury items is leading innovation in sustainable fashion. Were proud to promote the circular economy & to be the first luxury member of the Ellen MacArthur Foundations prestigious CE100 USA.

Employees at The RealReal are dedicated, collaborative & innovative, & were looking for exceptional talent to join our team. Build your career with us & enjoy 401K matching, health, dental & vision insurance, commuter flex spending, healthcare flex spending, generous PTO, a mothers room, & flexible hours!

This position is based in New Jersey, where employees receive the following: free shuttle from the local train station to the office, free or discounted lunch options three times per week, free bagels twice a week, on-site mini mart service for your convenience, & monthly free events with snacks & other giveaways!

This position is based in Secaucus, New Jersey & will report to the Senior Director of Customer Service & Consignor Relations.

DUTIES & RESPONSIBILITIES

  • Manage a team of Consignor Relations Representatives & assist in resolving daily escalated issues in a timely & professional manner
  • Lead team to achieve targets for response time, handle rate, & customer satisfaction
  • Provide employees with timely & constructive performance feedback aimed at providing consignors with a best-in-class service experience
  • Oversee all administrative tasks related to team management including scheduling, timecards, PTO requests, etc.
  • Oversee daily departmental issue management/resolution
  • Assist with development & management of VIP consignor experience
  • TheRealReal offers a competitive salary, 401k with company match & a full menu of benefits. Join our team & make some history!
  • Identify trends & initiate changes/improvements necessary to achieve departmental goals
  • Review, change & improve processes where necessary to facilitate continuous departmental improvement in line with enhancing consignor experience & organizational efficiency
  • Work collaboratively in a team environment across all departments

REQUIREMENTS

  • 3-5 years of prior experience as a supervisor or manager in a customer service environment
  • Strong team management skills with the ability to organize, motivate & measure the performance of the team of 15+ individuals
  • Customer oriented with a focus on quality
  • Experience with luxury goods or retail a plus
  • Strong attention to detail, ability to multi-task & excellent problem-solving skills; understand how decisions affect the outcome
  • Excellent follow-through skills
  • Self-starter
  • Manage competing priorities & know when to escalate issues
  • Excellent written & communication skills
  • Strong knowledge of ZenDesk & Microsoft Office, specifically Excelability to create & edit spreadsheets a must
  • Enjoy a fast-paced environment
  • Bachelors degree
 
 
 
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