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Overview

The Smartling Professional Services team helps customers rapidly integrate & adopt Smartling solutions. Professional Services is responsible for onboarding new Smartling customers, & architecting solutions that enable customers to quickly realize significant value from our platform.

Tasks At Hand

  • Help customers rapidly integrate & adopt Smartling solutions, translation management systems & applications.
  • Onboard new Smartling customers & help with solutions that enable customers to quickly realize significant value from the translation platform.
  • Assess customer language requirements, design, & implement technical terms & solutions for the specific business needs & specific languages.
  • Facilitate customer facing workshops with technical teams & develop a comprehensive translation implementation plan; manage process change with business & stakeholders.
  • Continuously articulate best translation practices to encourage optimal integration & platform adoption, laying the foundation for long term success of the customer.
  • Assist with new translation tools & contribute to process improvement.

Minimum Requirements: Masters degree in Translation & Localization Management, Computer Science, or related discipline, or foreign equivalent, & 2 years of experience in the job offered, or in localization solutions. In the alternative, will accept a Bachelors degree in Translation & Localization Management, Computer Science, or related discipline, or foreign equivalent, & 5 years of experience in the job offered, or in localization solutions.

Special Requirements: Experience must include 2 years in the following:

  1. Localization & internationalization processes; and
  2. Experience in a B2B client support role.

Background checks required.

Position requires up to 25% of international and/or domestic travel.

What matters to Smartling?

To help our clients grow their businesses & to help you grow as an individual both professionally & personally.

  • Competitive salary & Employee Stock purchase plan.
  • An opportunity to learn & advance your career.
  • An energetic, value-driven, & fun culture & team spirit.
  • Take a break when you need it Flexible PTO.
  • Company paid medical/dental/life insurance.
  • Commuter Benefits.
  • Convenient office in the middle of Manhattan.
  • Team outings (Baseball games, happy hours, etc.)

Smartling is an equal opportunity employer. No third party recruiters.

 
 
 
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