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Vacasa // vacation rental management
Portland, OR    Posted: Tuesday, December 31, 2019
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Why Vacasa

We started with just one home & an idea: to bring homeowners & renters together with smart technology & caring local teams. Today, were the largest full-service vacation rental company in North America thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, & thrive in a rapid-growth environment.

Why Operations at Vacasa

We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. Were hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners & guests.

What Were Looking For:

This role, reporting to our COO, will oversee the application of technology & process across our global operations to increase customer satisfaction & drive efficiency. The perfect candidate for this position will be an experienced leader with success in a complex & high growth organization. This person should be strategic, but also passionate about the details - from regional P&Ls to every step of our customer experience.

This role will oversee a growing organization of over 250 employees, including: Operations Analytics, Operations Support, Operations Product, & our Customer Experience teams.

What Youll Do

  • Identify, manage to, & focus on continuous improvement of key operational metrics
  • Drive process, organizational, & experiential improvements to support our 60%+ YoY growth
  • Guide our product team to ensure we are prioritizing & delivering the highest impact initiatives to gain efficiencies, reduce costs, & improve customer experience
  • Partner with our field operations leaders to identify opportunities for how your team can support our global operations teams
  • Act as a key senior leader, working cross-functionally across the organization to meet your business goals

Skills Youll Need

  • Experience leading a high-growth organization of similar scale
  • An excitement for growth, change, & thinking (and executing) big
  • Experience managing large budgets & detailed P&Ls, as well as prioritizing resources for maximum business impact
  • A demonstrated ability to maintain a focus on profitability & operational efficiency through sustained rapid growth
  • Strong technical understanding, with a natural tendency for a technical solution to be at the forefront of your problem solving
  • A love for process & organization, but with the ability to be agile & practical
  • Strong team leadership across multiple disciplines, with experience building & developing teams & operationalizing new processes
  • Strong executive presence to present persuasive recommendations to senior leadership as well as key stakeholders
  • An innate curiosity & desire to evolve personally, & undaunted by change or complexity
  • The ability to see beyond the present, anticipate future trends & potential results, & adapt to meet changing goals & priorities
  • Strong customer service background, both call center experience & in-person service levels
  • A positive attitude, strong work ethic, & drive to rise to new challenges each day
  • A track record of driving operational change through an organization

What youll get

  • Health/dental/vision insurance100% coverage option
  • 401K retirement savings plan with up to a 6% company match
  • Vacation time
  • Paid sick leave & holidays
  • Career advancement opportunities
  • Employee discounts
  • All the equipment youll need to be successful
  • Great colleagues & culture
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