Why join us?
One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them & satisfying them. This ensures our members an enriching & trustworthy experience. The Community Relations Team is answering questions & requests in 30 different languages, everyday & 7 days a week.
What you will directly contribute to:
- Answering to member's questions & claims through Social Mediachannels for the Spanish market
- Moderating content & interacting with the community on our Social Media channels (Facebook, Twitter, Instagram etc)
- Monitoring & analysing the overall activity on our Social Media channels
- Managing & making grow BlaBlaHelp, a community-based platform allowing our most committed members to help BlaBlaCar users through a live chat
- Sharing best practices with your team about BlaBlaHelp & Social Media
- Providing users with guidance & gathering members' feedback through various channels(tickets, social media, BlaBlaHelp & phone)
- Reporting into the Associate Manager
A few practical details about the role:
Start: As soon as you are ready!
Contract: Full-time fixed-term contract (CDD renewable with an option for a CDI)
What we offer all of our employees:
A start-up spirit that fosters agility, teamwork & impact
Challenging career opportunities in a high-growth & fast-paced environment
Free carpooling & bus rides to live our value Be The Member”
Annual BlaBlaBreak which takes us all for an unforgettable weekend
Bi-Weekly BlaBlaTalks when we learn from each other
Weekly Tech Demos
What is next?
If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) & answer to our questions.
Kindly note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.
You can expect us to review your application within the following 3 weeks.If your application & profile fit our requirements, we will invite you for a video & if successful, a series of interviews.
BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.