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BlaBlaCar is marketplace connecting drivers w/ empty seats to passengers looking for a ride.
Marketing, Full Time       Posted: Thursday, February 07, 2019
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  Company Description

BlaBlaCar is the global leader in long-distance carpooling. We're an innovative & fast-growing company building a unique community of 65+ million members to transform the way people travel across the world!

Job Description

Why join us?

One of BlaBlaCar's key strategic goals is to foster a highly engaged community of users. The Community Relations Team at BlaBlaCar aims at providing assistance to this community, by listening to users, guiding them & satisfying them. This ensures our members an enriching & trustworthy experience. The Community Relations Team is answering questions & requests in 30 different languages, everyday & 7 days a week.

What you will directly contribute to:

  • Answering to member's questions & claims through Social Mediachannels for the Spanish market
  • Moderating content & interacting with the community on our Social Media channels (Facebook, Twitter, Instagram etc)
  • Monitoring & analysing the overall activity on our Social Media channels
  • Managing & making grow BlaBlaHelp, a community-based platform allowing our most committed members to help BlaBlaCar users through a live chat
  • Sharing best practices with your team about BlaBlaHelp & Social Media
  • Providing users with guidance & gathering members' feedback through various channels(tickets, social media, BlaBlaHelp & phone)
  • Reporting into the Associate Manager

What you will need to be successful:

  • Experience in community / social media management
  • Proven ability to manage projects autonomously
  • Strong proactivity & problem solving skills
  • Show common sense, perspective & empathy
  • Fluency in Spanish (native), proficiency in English. French is a plus.
Additional Information

A few practical details about the role:

Start: As soon as you are ready!

Location: Paris

Contract: Full-time fixed-term contract (CDD renewable with an option for a CDI)

What we offer all of our employees:

A start-up spirit that fosters agility, teamwork & impact

Challenging career opportunities in a high-growth & fast-paced environment

Free carpooling & bus rides to live our value Be The Member”

Annual BlaBlaBreak which takes us all for an unforgettable weekend

Bi-Weekly BlaBlaTalks when we learn from each other

Weekly Tech Demos

What is next?

If you are ready to join our exciting journey, please apply below: upload your resume in English (PDF format) & answer to our questions.

Kindly note that only complete applications will be reviewed by our hiring team & that all your information will be kept confidential.

You can expect us to review your application within the following 3 weeks.If your application & profile fit our requirements, we will invite you for a video & if successful, a series of interviews.

BlaBlaCar is an equal opportunity employer. We celebrate diversity & are committed to creating an inclusive environment for all employees.

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