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Peloton // connected indoor fitness cycles
New York City    Posted: Friday, January 15, 2021
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Peloton's Membership team is responsible for:

  • Ensuring a seamless, on-brand experience throughout the end-to-end Member journey
  • Deploying tailored engagement & retention efforts to drive usage & minimize churn
  • Providing personalized & elevated support for our Members whenever they need assistance

LOCATION: This position is remote & will require working during East Coast business hours.


  • Support & execute Member events that will keep our community engaged & delighted, including the annual Peloton Homecoming
  • Partner closely with the Peloton studio & showroom teams to formulate various community engagement opportunities
  • Monitor Member sentiment, acknowledge feedback, & resolve queries specifically for Homecoming & other community events
  • Collaborate with Senior Community Specialist to develop event calendar for our community


  • Self-starter who is able to think quickly & work well with their team 
  • Excellent communication & time management skills
  • Exceptional attention to detail 
  • Experience in face-to-face community/organization support or service 
  • Some experience in social media and/or community management 
  • Flexibility to deal with people at a variety of levels, both internally & externally


Peloton is the largest interactive fitness platform in the world with a loyal community of more than 3 million Members. The company pioneered connected, technology-enabled fitness, & the streaming of immersive, instructor-led boutique classes for its Members anytime, anywhere. Peloton makes fitness entertaining, approachable, effective, & convenient, while fostering social connections that encourage its Members to be the best versions of themselves. An innovator at the nexus of fitness, technology, & media, Peloton has reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, & world-class streaming digital fitness & wellness content, creating a product that its Members love. The brand's immersive content is accessible through the Peloton Bike, Peloton Tread, Peloton Bike+, Peloton Tread+, & Peloton App, which allows access to a full slate of fitness classes across disciplines, on any iOS or Android device, Apple TV, Fire TV, Roku TVs, & Chromecast & Android TV. Founded in 2012 & headquartered in New York City, Peloton has a growing number of retail showrooms across the US, UK, Canada & Germany. For more information, visit

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