By joining Box, you will have the unique opportunity to help capture a majority of this developing market & define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 

WHY BOX NEEDS YOU 

This is a highly cross-functional position requiring extensive interaction with team members across sales, marketing, product management, customer success, IT, finance, & legal. A successful candidate will have demonstrated the ability to proactively & effectively work with all organizational levels within a fast-moving high-technology company, particularly interfacing between sales teams, IT, & internal cross-functional stakeholders.

WHAT YOU'LL DO 

• Providing first response to requests submitted by internal users across the company in areas such as:

• Granting, removing & changing permissions to access Salesforce.com, Gainsight, & other GTM Systems

• Assisting with creating new or updating Salesforce.com fields, workflows, & validation rules 

• Supporting Report & Dashboard structure, troubleshooting & access

• Clarifying major enhancement & integration requests 

• Performing mass updates of records in Salesforce, including record creation

• Evaluating & maximizing automated & manual processes that affect record creation & data

• Collecting & analyzing feedback from internal end users to help inform the team's priorities & roadmap

• Partnering with other GTM Ops & IT team members to advise & execute on technical components of larger initiatives

• Communicating effectively across functions with status updates to relevant stakeholders

WHO YOU ARE 

• BS/BA required

• 5+ years consulting, finance, or sales operations background preferred

• 2 year experience in customer service (internal or external) a plus

• 5 years experience with Salesforce as an Administrator, Reporting Analyst or Power User

• Self-starter, highly analytical with sound decision-making skills

• Strong communication & interpersonal skills; must be able to foster & maintain positive partnering relationships with sales & internal departments. 

• Strong belief in the value of customer service

• Strong attention to detail

• Comfortable working in a startup like environment that is fast-paced & nebulous; demonstrating tenacity & resiliency

• Self-motivated, able to work independently as well as contribute to a cross-functional & global teams

• Tendency to see 'the big picture' & use that to prioritize & drive business value in the right ways

• Ability to manage high volume of transactions & juggle multiple responsibilities