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Box // cloud content management
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Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration & workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, & we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market & define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud. 


This is a highly cross-functional position requiring extensive interaction with team members across sales, marketing, product management, customer success, IT, finance, & legal. A successful candidate will have demonstrated the ability to proactively & effectively work with all organizational levels within a fast-moving high-technology company, particularly interfacing between sales teams, IT, & internal cross-functional stakeholders.


  • Providing first response to requests submitted by internal users across the company in areas such as:

  • Granting, removing & changing permissions to access, Gainsight, & other GTM Systems

  • Assisting with creating new or updating fields, workflows, & validation rules 

  • Supporting Report & Dashboard structure, troubleshooting & access

  • Clarifying major enhancement & integration requests 

  • Performing mass updates of records in Salesforce, including record creation

  • Evaluating & maximizing automated & manual processes that affect record creation & data

  • Collecting & analyzing feedback from internal end users to help inform the team's priorities & roadmap

  • Partnering with other GTM Ops & IT team members to advise & execute on technical components of larger initiatives

  • Communicating effectively across functions with status updates to relevant stakeholders


  • BS/BA required

  • 5+ years consulting, finance, or sales operations background preferred

  • 2 year experience in customer service (internal or external) a plus

  • 5 years experience with Salesforce as an Administrator, Reporting Analyst or Power User

  • Self-starter, highly analytical with sound decision-making skills

  • Strong communication & interpersonal skills; must be able to foster & maintain positive partnering relationships with sales & internal departments. 

  • Strong belief in the value of customer service

  • Strong attention to detail

  • Comfortable working in a startup like environment that is fast-paced & nebulous; demonstrating tenacity & resiliency

  • Self-motivated, able to work independently as well as contribute to a cross-functional & global teams

  • Tendency to see 'the big picture' & use that to prioritize & drive business value in the right ways

  • Ability to manage high volume of transactions & juggle multiple responsibilities

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