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CarGurus // online platform for used cars
 
Kent, WA    Posted: Wednesday, April 06, 2022
 
   
 
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JOB DETAILS
 

Car shopping is complicated. At CarGurus, we use data & technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. Were the most-visited car-shopping site in the US & we are growing fast in our international markets. Ready to come along for the ride?

As a Digital Retail Performance Manager, you will experience dealership operations firsthand by working on-site in Kent, WA with a trusted & loyal CarGurus dealer partner to pilot the CarGurus Concierge Program. You will be responsible for testing digital retail product effectiveness, evaluating CarGurus lead handling, & optimizing the online to offline consumer experience. Through effective & efficient partner relations & customer service, the Digital Retail Performance Manager will uncover best practices for digital retail lead flow, act as the customer concierge through the vehicle sale, identify areas of opportunity for the dealer & CarGurus simultaneously, & provide insights about dealership technology & processes relevant to digital retail. Our goal is to drive value & improve consumer experience for the dealer, increasing volume of positive dealer reviews & consolidating consumer touchpoints through the purchase process.

What You'll Do

  • Partner with Digital Retail & other key team members to ensure the successful launch & optimization of digital retail products by acting as a CarGurus representative within a dealership partner
  • Act as an on-site concierge for digital retail CarGurus leads- shepherding consumers through the dealership sales process & coordinating delivery logistics
  • Collaborate with dealership staff to gather CarGurus lead data & overall sales statistics to measure CarGurus Concierge Program effectiveness
  • Own the overall CarGurus digital retail lead lifecycle by reducing the time to close sales & growing the CarGurus digital retail leads closing ratio
  • Be data-driven in quantifying the value of our service to our dealer partner by identifying opportunities for growth & improved results

We are looking for the ideal candidate to be on-site at the dealer location in Kent, WA for the duration of the program.

Who You Are

  • 5+ years in a customer/consumer facing role
  • Prior automotive dealership experience, any role
  • Ability to operate with a high level of autonomy & thrive in ambiguity
  • Derive great personal & professional satisfaction from helping customers adopt new tools & technology
  • Strong sense of customer service & engagement
  • Ability to effectively convey new concepts & foster adoption of new tools
  • Comfortable compiling & speaking to data/performance metrics
  • Great organizational & problem-solving abilities
  • Proven track record to work cross-functionally & reconcile direction from multiple stakeholders
  • Able to adapt to change within a constantly evolving business environment

We recognize that flexibility plays a critical role in enabling our people to thrive in both their personal & professional lives. We currently welcome Gurus into our Cambridge, MA office on a voluntary basis but do not require employees to physically be in the office. We will adopt a hybrid working model when health experts & government officials in our local communities deem it safe to do so. Specific arrangements within this model will be up to team leaders discretion; we encourage you to discuss your questions & needs during the interview process.

All US CarGurus employees are required to provide proof of full vaccination against COVID-19, unless they have an approved medical or religious accommodation. This helps us to safeguard the health of our employees & their families, our customers & visitors, & the community at large.

#LI-Hybrid

 
 
 
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