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Mailchimp // marketing platform for small businesses
Design, Full Time    Atlanta    Posted: Friday, April 02, 2021
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Mailchimp is a leading marketing platform for small business. We empower millions of customers around the world to build their brands & grow their companies with a suite of marketing automation, multichannel campaign, CRM, & analytics tools.

A Sr. UX Researcher is proficient across a wide range of User Experience Research methods & applies them to complex, & high-impact projects that may touch multiple product areas. They operate with a very high degree of autonomy & are comfortable working solo or leading research studies with other researchers. Sr. Researchers are highly-skilled communicators & storytellers, able to synthesize findings from a broad range of sources & turn them into insightful, compelling & persuasive stories.

Essential Functions:

  • Work collaboratively with cross-functional groups across the organization  to provide research that supports the goals of the product & needs of the Mailchimp small business customer; aligns their research activities to inform decision-making & action
  • Represent the voice of the Mailchimp customer among cross-functional partners & stakeholders by highlighting the small business user, their needs, & behaviors 
  • Advocate for & lead foundational & evaluative research that informs product & experience strategy
  • Synthesize large behavioral & attitudinal data sets to create a complete picture of the Mailchimp customer, their behaviors, & needs, turning them into compelling recommendations & insights that clearly tie to larger strategic product & business goals
  • Adeptly pull from a wide range of UX Research methods, applying mixed methods to complex problems  (including, but not limited to in-depth interviews, contextual interviews, surveys, card sorts, tree tests, statistical analysis, moderated & unmoderated usability studies, heuristic evaluations, concept testing, & competitive analysis)
  • Socialize insights from their work broadly, exploring new & creative ways to effectively communicate learnings 
  • Plan & facilitate workshops & UX training sessions with cross-functional partners (e.g. Design, Product Management, Engineering, & others)
  • Provide input & support to Associates & UX Researchers, as appropriate

Skills Required:

  • Extensive experience leading research activities, employing a variety of UX research methodologies
  • Expertise in survey design, discussion guide writing, interview moderating, & data analysis (qualitative & quantitative)
  • Excellent presentation & storytelling skills & the ability to tailor the message to various audiences (product teams, product managers, fellow researchers, leadership, etc.)
  • Excellent written & interpersonal communication skills
  • Excellent cross-team collaboration skills
  • Solid problem-solving skills
  • Ability to translate research findings into actions & recommendations, while considering company & product goals
  • Experience in an Agile software environment preferred
  • Ability to balance multiple concurrent research projects
  • Ability to think at a systems level & connect the dots between individual work streams
  • Experience with mentoring others in User Experience Research practice

Mailchimp is a founder-owned & highly profitable company headquartered in the heart of Atlanta in the historic Ponce City Market, right on the Beltline. Our purpose is to empower the underdog, & our mission is to democratize cutting edge marketing technology for small business. We offer our employees an exceptional workplace, extremely competitive compensation, fully paid benefits (for employees & their families), and generous profit sharing. We hire humble, collaborative, & ambitious people, & give them endless opportunities to grow & succeed. If you'd like to be considered for this position, please apply below. We look forward to meeting you!

Mailchimp is an equal opportunity employer, & we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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