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Mark43 // software tools for law enforcement
Los Angeles, CA    Posted: Thursday, February 25, 2021
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We're not actively interviewing for this role right now. However, we are still accepting incoming applications year-round.

Mark43s mission is to empower communities & their governments with new technologies that improve the safety & quality of life for all. We build powerful, scalable, & elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, & we are therefore committed to embracing diversity of thought & experience within our team. 

Mark43 is launching a rotational program within our client facing Deployments Team. The Deployments Analyst program runs for 12-18 months & is designed to provide training in both general (e.g. business, finance, project management) & specific (e.g. Mark43 products, tools, processes) topics, while allowing the participants to contribute meaningful work with level-appropriate stakes & responsibility level. 

Deployments Analysts can expect to develop their analytical, technological, & business skills while working as a part of a team committed to delivering top tier technology to our clients in public safety. Throughout the rotational program, a Deployments Analyst will be in a multi-disciplinary client-facing role working on projects that touch implementation, technical support, & customer success. This role requires a sharp attention to detail, strong organizational skills, an interest in working directly with customers, & a knack at supporting law enforcement users with revolutionary software. Members of our current Deployments team have backgrounds in consulting, technical project management, & experience with large SaaS deployment projects. You will be involved in the full spectrum of post-sale implementation of the Mark43 platform, as well as supporting customers through technical troubleshooting & ongoing product training.  In this role you can expect to be deeply involved with understanding & supporting the ultimate users of the product. This role requires occasional travel to & from our client sites.

*** Please note, we hire a few times per year for this position. Feel free to submit your resume & application & we'll reach out if we think that you are a good fit! ***

What you can expect to work on:

  • Providing technical support directly to customers via email & phone
    • Initial support triage for routing to established SMEs; includes initial testing, QA, & following established support processes
    • Setup, configuration, & systems maintenance as needed for various clients, as instructed by client team leads
  • Building a deep confidence with law enforcement & peripheral civilian workflows, & how to perform them in the Mark43 product suite
  • Documentation upkeep, maintenance, & communication prior to product updates in collaboration with the technical writing team
  • Training assistance for users on site or remotely on how to use the Mark43 platform 
  • Supporting the Implementation & Customer Success teams in post-launch specialty support
  • Providing updates to Status page for issues, releases, & monitoring

What we expect from you:

  • BA/BS from an accredited college or university 
  • Ability to travel as needed up to 25%
  • An interest in GovTech & the public safety space
  • Experience in a customer-facing role, preferably in a project management, training, client support, and/or feedback collection role
  • Fearless approach to technology & demonstrated basic software troubleshooting skills
  • Willingness to empathize with users who may be unlike yourself
  • Passion for supporting law enforcement, first responders, & other government agencies
  • Strong organizational skills & ability to multitask
  • Proficiency in Microsoft Office & Google Suite
  • Excellent written & oral communication skills
  • Ability to work independently & towards a deadline with minimal oversight
  • Coming to work with an open mind & leaving your ego at the door
  • Ownership over your own work & a commitment to every part of a task, from big picture to small details
  • An attitude that is self-motivated, humble, detail oriented, & committed to quality

What you can expect from us: 

  • Real opportunity for career growth in an environment where your achievements will be celebrated! Success in this role will lead to the opportunity to transition into a variety of other internal roles at Mark43.
  • Building mission critical & socially responsible software to enable first responders to better serve their communities
  • Constant collaboration with numerous Mark43 teams, including Customer Success, Technical Support, Product, & Engineering
  • A team that respects & embraces your ideas & expertise
  • Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain
  • A workplace dedicated to supporting & bettering public safety & government agencies
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