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FanDuel // one-day fantasy sports
 
Portland    Posted: Thursday, March 04, 2021
 
   
 
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JOB DETAILS
 

ABOUT FANDUEL GROUP

FanDuel Group is a world-class team of brands & products all built with one goal in mind  to give fans new & innovative ways to interact with their favorite games, sports, teams, & leagues. Thats no easy task, which is why were so dedicated to building a winning team. And make no mistake, we are here to win, but we believe in winning right. That means well never compromise when it comes to looking out for our teammates. From our many opportunities for professional development to our generous insurance & paid leave policies, were committed to making sure our employees get as much out of FanDuel as we ask them to give.

FanDuel Group is based in New York, with offices in California, New Jersey, Florida, Oregon & Scotland. Our brands include:

  • FanDuel  A game-changing real-money fantasy sports app
  • FanDuel Sportsbook  Americas #1 sports betting app
  • TVG  The best-in-class horse racing TV/media network & betting platform
  • FanDuel Racing  A horse racing app built for the average sports fan
  • FanDuel Casino & Betfair Casino  Fan-favorite online casino apps
  • FOXBet A world-class betting platform & affiliate of FanDuel Group 
  • PokerStars The premier online poker product & affiliate of FanDuel Group

THE POSITION
Our roster has an opening with your name on it 

The Collections Supervisor will oversee a range of activities surrounding the collections process.  This person is responsible for inbound & outbound customer communication, including but not limited to phone, e-mail, ZenDesk, & physical mail for the purposes of collecting funds owed & preventing loss.  The Collections Supervisor will manage a team responsible for ACH returns, chargebacks, & other deposit method return types.  As part of this support, the Collections Supervisor will track & monitor key metrics, provide coaching & ongoing support for Collections Associates, performs account research, reviews suspicious or unusual activity, & communicate regularly with the Customer Operations and Key Account groups.

THE GAME PLAN

Everyone on our team has a part to play

  • Oversee handling of sensitive & high-risk cases related to returns or business loss
  • Manage special projects as needed for process improvement & internal/external operational requests for information
  • Manage team in regard to all collections processing including phone calls, emails, & letters to customers, processing payment transactions, & monitoring accounts to detect irregularities
  • Update customer management system with customer return data & status for efficient/effective processing by others in the organization
  • Review bank statements & other customer documentation for loss prevention & enabling of customer accounts
  • Establish customer deposit limits post-return or chargeback to maximum deposits, while protecting against further risk of loss
  • Conduct monthly reports to direct manager & the finance team
  • Provide excellent customer service experience
  • Comply with appropriate collections regulations
  • Perform all other related & compatible duties as assigned

THE STATS
What we're looking for in our next teammate

  • Minimum of 3 years of experience in a collections related role or similar
  • Ability to handle high volume of inbound/outbound customer communication
  • Experience with Fraud prevention, detection & investigation preferred
  • Experience with Microsoft Office Suite (Excel, PowerPoint, Word) including a strong understanding of Microsoft Excel Functions (VLOOKUP, SUMIF, etc.)
  • Knowledge of credit/debit card & ACH reconciliation/settlement processes preferred
  • Understanding of online betting or casino industry highly desired
  • Licensure: Must pass required licensing as mandated by various regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment

THE CONTRACT
We treat our team right

Competitive compensation is just the beginning. As part of our team, you can expect:

  • An exciting & fun environment committed to driving real growth
  • Opportunities to build really cool products that fans love
  • Mentorship & professional development resources to help you refine your game
  • Flexible vacation allowance to let you refuel
  • Hall of Fame benefit programs & platforms

FanDuel Group is an equal opportunities employer. Diversity & inclusion in FanDuel means that we respect & value everyone as individuals. We don't tolerate bias, judgement or harassment.  Our focus is on developing employees so that they reach their full potential.

 
 
 
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