Klarna was founded in Stockholm, Sweden in 2005. Since then we've changed the banking industry forever. And now we're creating the world's smoothest shopping experience. We serve over 90 million consumers worldwide, & partner with 200,000 merchants - with a new merchant joining us every 8 minutes. Including some of the world's leading brands, such as H&M, ASOS, IKEA, Adidas, Samsung & Lufthansa. Our offices are spread over 17 different markets, hosted by 3500+ employees from 90 nationalities.
The Business Development Manager who is part of the Merchant Success, is seen as the best possible partner for our merchants. This is an experienced consultant in e-commerce & shopping - being able to guide the merchant how to best build their business. Their main focus area for our Business Developer is improving the merchants business, conquering new opportunities, growing existing accounts, protecting the price, retaining merchants & empowering them to become even more successful.
The Business Developer together with the Solution Engineer assigned to the team are expected to have a deep & detailed understanding of Klarna's products & assets enabling the possibility to create a solution tailored to merchant challenges & opportunities. The Business Developer should be service minded & collaborate with internal stakeholders as well as relevant external partners to ensure that there are no constraints & to ensure that proposal is optimized from a solutions, value & profitability perspective.
As Business Developers, we need to understand the financial impact for both the Merchant & Klarna based on the identified solution. The Business Developer should use his own and/or other technical expertise to guide & support the merchant to translate how the technical set-up can generate a competitive advantage. Building a compelling business case in collaboration with the merchant that clearly demonstrates the expected incremental financial value, addresses company goals & enhanced customer experience is a huge part of what the Business Developer should do.